Bharatpedia:Civility

"Bharatpedia:Cooperation" and "Bharatpedia:Courtesy" redirect here. For WikiProject Cooperation, see Bharatpedia:WikiProject Cooperation. For courtesy blanking, see Bharatpedia:Courtesy blanking.

Civility is part of Bharatpedia's code of conduct and one of its five pillars. Stated simply, editors should always treat each other with consideration and respect. They should focus on improving the encyclopedia while maintaining a pleasant editing environment by behaving politely, calmly and reasonably, even during heated debates.

Bharatpedia's civility expectations apply to all editors during all interactions on Bharatpedia, including discussions at user and article talk pages, in edit summaries, and in any other discussion with or about fellow Bharatpedians.

Cooperation and civility

Civil, respectful interactions are important.

Differences of opinion are inevitable in a collaborative project. When discussing these differences, some editors can seem unnecessarily harsh, while simply trying to be forthright. Other editors may seem oversensitive when their views are challenged. Faceless written words on talk pages and in edit summaries do not fully transmit the nuances of verbal conversation, sometimes leading to misinterpretation of an editor's comments. An uncivil remark can escalate spirited discussion into a personal argument that no longer focuses objectively on the problem at hand. Such exchanges waste our efforts and undermine a positive, productive working environment. Resolve differences of opinion through civil discussion; disagree without being disagreeable. Discussion of other editors should be limited to polite discourse about their actions.

Editors are expected to be reasonably cooperative, to refrain from making personal attacks, to work within the scope of policies, and to be responsive to good-faith questions. Try to treat your fellow editors as respected colleagues with whom you are working on an important project. Be especially welcoming and patient towards new users who contribute constructively, but politely discourage non-constructive newcomers.

Assume good faith

The assume good faith guideline states that unless there is strong evidence to the contrary, editors should assume that others are trying to help, not hurt the project.

The guideline does not require that editors continue to assume good faith in the presence of obvious evidence of intentional wrongdoing. However, do not assume there is more misconduct than evidence supports. Given equally plausible interpretations of the evidence, choose the most positive one.

Apologising: It's OK to say sorry

See also: Bharatpedia:Apology

Disputes, and even misunderstandings, can lead to situations in which one party feels injured by the other. There's no loss of face in apologising. We all make mistakes, we all say the odd hurtful thing, we all have bad days and bad moments. If you have a sneaky feeling you owe someone an apology, offer the apology. Apologising does not hurt you.

Remember, though, that you cannot demand an apology from anyone else. It will only get their back up and make it either less likely to happen, or to be totally insincere if you do get an apology. Never be too proud to make the first move when it comes to saying sorry. That kind of "pride" is destructive. An apology provides the opportunity for a fresh start, and can clear the air when one person's perceived incivility has offended another.

Different places, different atmospheres

See also: Help:Talk pages and Bharatpedia:Talk page guidelines

Article talk pages should be, on the whole, considered to be professional workspaces. They are places to collaborate on how to improve the article, and to discuss the article (though it's OK for conversations to wander into related areas, or go more into depth than the article does, as that helps with research and gives ideas on improvement).

While an editor's talk page may have a more informal atmosphere than article talk pages, civility policy still applies everywhere, including there. Note that, in general, the editor may remove comments there at their discretion.

Edit summary dos and don'ts

See also: Help:Edit summary § Always provide an edit summary, and Help:Edit summary § How to write an edit summary

Review your edit summaries before saving your edits. Remember you cannot go back and change them.

Here is a list of tips about edit summaries:

• Be clear about what you did, so that other editors can assess your changes accurately.
• Use neutral language.
• Remain calm.
• Don't make snide comments.
• Don't make personal remarks about editors.
• Don't be aggressive.

No personal attacks or harassment

Main pages: Bharatpedia:No personal attacks and Bharatpedia:Harassment

See also: Bharatpedia:Casting aspersions

Editors are expected to not personally attack or harass other editors. This applies equally to all: it is as unacceptable to attack an editor who has a history of foolish or boorish behaviour, or even one who has been subject to disciplinary action by the Arbitration Committee, as it is to attack any other. Bharatpedia encourages a positive online community: people make mistakes, but they are encouraged to learn from them and change their ways. Personal attacks and harassment are contrary to this spirit, disruptive to the work of building an encyclopedia, and editors engaging in such behaviour, may be sanctioned, including, but not limited to being blocked.

Incivility

Civility is to human nature what warmth is to wax.

Arthur Schopenhauer

Incivility consists of personal attacks, rudeness and disrespectful comments. Especially when done in an aggressive manner, these often alienate editors and disrupt the project through unproductive stressors and conflict. While a few minor incidents of incivility that no one complains about are not necessarily a concern, a continuing pattern of incivility is unacceptable. In cases of repeated harassment or egregious personal attacks, then the offender may be blocked. Even a single act of severe incivility could result in a block, such as a single episode of extreme verbal abuse or profanity directed at another contributor, or a threat against another person.

In general, be understanding and non-retaliatory in dealing with incivility. If others are uncivil, do not respond the same way. Consider ignoring isolated examples of incivility, and simply moving forward with the content issue. If necessary, point out gently that you think the comment might be considered uncivil and make it clear that you want to move on and focus on the content issue. Bear in mind that the editor may not have thought they were being uncivil; Bharatpedia is edited by people from many different backgrounds, and standards vary. Take things to dispute resolution (see below) only if there is an ongoing problem that you cannot resolve.

This policy is not a weapon to use against other contributors. To insist that an editor be sanctioned for an isolated, minor incident, to repeatedly bring up past incivility after an individual has changed their approach, or to treat constructive criticism as an attack, is in itself potentially disruptive, and may result in warnings or even blocks if repeated.

Identifying incivility

It is sometimes difficult to make a hard-and-fast judgement of what is uncivil and what is not. Editors should take into account factors such as (Template:Rn) the intensity and context of the language/behaviour; (Template:Rn) whether the behaviour has occurred on a single occasion, or is occasional or regular; (Template:Rn) whether a request has already been made to stop the behaviour, and whether that request is recent; (Template:Rn) whether the behaviour has been provoked; and (Template:Rn) the extent to which the behaviour of others need to be treated at the same time.

The following behaviours can contribute to an uncivil environment:

1. Direct rudeness
   1. rudeness, insults, name-calling, gross profanity or indecent suggestions
   2. personal attacks, including racial, ethnic, sexual, disability-related, gender-related and religious slurs, and derogatory references to groups such as social classes or nationalities
   3. Template:Shortcut compact ill-considered accusations of impropriety
   4. belittling a fellow editor, including the use of judgemental edit summaries or talk-page posts (e.g. "that is the stupidest thing I have ever seen", "snipped crap")
2. Other uncivil behaviours
   1. taunting or baiting: deliberately pushing others to the point of breaching civility even if not seeming to commit such a breach themselves. All editors are responsible for their own actions in cases of baiting; a user who is baited is not excused by that if they attack in response, and a user who baits is not excused from their actions by the fact that the bait may be taken.
   2. harassment, including Wikihounding, bullying, personal or legal threats, posting of personal information, repeated email or user space postings
   3. sexual harassment
   4. lying
   5. quoting another editor out of context to give the impression they meant something they did not.

In addition, lack of care when applying other policies can lead to conflict and stress. For instance, referring to a user's good-faith edits as vandalism may lead to them feeling unfairly attacked. Use your best judgement, and be ready to apologize if you turn out to be wrong.

Avoiding incivility

Incivility – or the appearance of incivility – typically arises from heated content disputes.

• Explain yourself. Insufficient explanations for edits can be perceived as uncivil. Use good edit summaries, and use the talk page if the edit summary does not provide enough space or if a more substantive debate is likely to be needed.
• Be careful with user warning templates. Be careful about issuing templated messages to editors you're currently involved in a dispute with, and exercise caution when using templated messages for newcomers (see Bharatpedia:Please do not bite the newcomers). Consider using a personal message instead of, or in addition to, the templated message.
• Try not to get too intense. Passion can be misread as aggression, so take great care to avoid the appearance of being heavy-handed or bossy. Nobody likes to be bossed about by an editor who appears to believe that they are "superior"; nobody likes a bully.
• Avoid editing while you're in a bad mood. It does spill over. (See Editing under the influence and No angry mastodons)
• Take a real-life check. Disengage by two steps to assess what you're about to say (or have just said). Asking yourself "How would I feel if someone said that to me?" is often not enough; many people can just brush things off. To get a better perspective, ask yourself: "How would I feel if someone said that to someone I love who cannot just 'brush it off'?" If you would find that unacceptable, then do not say it. And, if you have already said it, strike the text and apologise.
• Be professional. Just because we are online and unpaid does not mean we can behave badly to each other. People working together in a newspaper office are not supposed to get into punch-ups in the newsroom because they disagree about how something is worded or whose turn it is to make the coffee. Nor are volunteers working at the animal rescue centre allowed to start screaming at each other over who left ferrets in the filing cabinet or the corn snake in the cutlery drawer. In fact, there's pretty much nowhere in this world where people working together to do something good are allowed to get into fist-fights, shouting matches, hair-pulling or name-calling; the same principle applies here.
• Avoid name-calling. Someone may very well be an idiot, but telling them so is neither going to increase their intelligence nor improve your ability to communicate with them.
• Avoid condescension. No matter how frustrated you are, do not tell people to "grow up" or include any language along the lines of "if this were kindergarten" in your messages.
• Avoid appearing to ridicule another editor's comment. Even if you see the comment as ridiculous, they very probably don't, and expressing ridicule is likely only to offend and antagonise, rather than helping.
• Be careful with edit summaries. They are relatively short comments and thus potentially subject to misinterpretation or oversimplification. They cannot be changed after pressing "Save", and are often written in haste, particularly in stressful situations. Remember to explain your edit, especially when things are getting heated; to avoid personal comments about any editors you have disputes with; and to use the talk page to further explain your view of the situation.

Being right is not enough

Incivility is not excused on the grounds that the editor who violated those expectations has the "correct" position on an underlying substantive dispute or the interpretation of policies and guidelines within those disputes. Civility is expected of all editors; incivility is harmful to the functioning of the project irrespective of the merits of an underlying dispute.

Dealing with incivility

See also: Bharatpedia:Responding to incivility

1. First of all, consider whether you and the other editor may simply have misunderstood each other. Clarify, and ask for clarification.
2. Consider the possibility that something you said or did wrongly provoked a defensive, irritated or fed-up response. Be prepared to apologise for anything which you could/should have done better. (If an awful lot of people seem to be getting frustrated with you, the problem may be with you.)
   • However, this does not excuse incivility.
3. Even if you're offended, be as calm and reasonable as possible in your response. Until there is clear evidence to the contrary, assume that the offense was unintended.
4. Explain, clearly but kindly, exactly what you felt was uncivil. Sometimes it helps to let the other editor know how their edit made you feel. Editors are not mind-readers. ("That made me feel..." is much less likely to incite more anger or resentment than "Your post was...")
5. Ask them to strike through an uncivil comment, or to re-word it calmly and neutrally.
6. No matter how much you're being provoked, resist the temptation to snap back. It never works; it just makes things worse. Strive to become the editor who can't be baited.
7. If none of this is working, and the other person is not damaging the project or being uncivil or unkind to other editors, either walk away or request dispute resolution from uninvolved editors.
8. When the other editor needs to be stopped in their tracks to avoid causing serious disruption or needs a fast and strong wake-up call, file a report at the administrators' "Incidents" noticeboard. Bear in mind the risk of being hoist by your own petard if you yourself are guilty of policy violations. Please also read the ANI advice first.

Removing uncivil comments

See also: Bharatpedia:Talk page guidelines and Bharatpedia:No personal attacks § Removal of personal attacks

Where the uncivil comment is yours, any of these options will help reduce the impact:

• Where someone is unintentionally offended at your comment, calmly explain what you meant.
• Strike it out (using <s>HTML strikeout tags</s>), to show, publicly, that you withdraw the comment.
• Quietly remove it, or rewrite the comment to be more civil – Usually only a good idea if you think better of it before anyone objected to it. If someone has already reacted, you should acknowledge the change in a quick comment after the changed text, for instance, Comment removed by author.
• Simply apologise. This option never hurts, and can be combined well with any of the others. Even if you feel the thrust of your words is true, or that they are misunderstanding what you meant, you can still apologise.

In the event of rudeness or incivility on the part of another editor, it may be appropriate to discuss the offending words with that editor, and to request that editor to change that specific wording. Some care is necessary, however, so as not to further inflame the situation. It is not normally appropriate to edit or remove another editor's comment. Exceptions include to remove obvious trolling or vandalism, or if the comment is on your own user talk page. Derogatory comments about another contributor may be removed by any editor.

Dispute resolution

See also: Bharatpedia:Dispute resolution § Resolving user conduct disputes

In a case of ongoing incivility, first decide if anything needs to be done. Confronting someone over a minor incident – particularly if it turns out that you misinterpreted what they meant&nbsp