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{{short description|Indian multinational technology company}}
{{short description|Indian financial technology company}}
{{distinguish|Paym}}
{{distinguish|Paym}}
{{Use dmy dates|date=November 2019}}
{{Merge from|One97 Communications|discuss=Talk:Paytm#Proposed merge of One97 Communications into Paytm|date=April 2023}}
{{Use dmy dates|date=December 2022}}
{{Use Indian English|date=November 2019}}
{{Use Indian English|date=November 2019}}
{{Infobox website
{{Infobox company
| name = Paytm
| name = Paytm
| logo = File:Paytm Logo (standalone).svg
| logo = Paytm Logo (standalone).svg
| logo_size = 220px
| logo_alt =  
| screenshot = Paytm_headquarter.jpg
| image = Paytm HQ in Noida.jpg
| screenshot_size = 250px
| image_size =  
| caption = Paytm corporate offices in [[Noida]]
| image_alt =
| company_type = [[Private company|Private]]
| image_caption = Paytm headquarters in [[Noida]]
| founded = {{Start date and age|df=yes|2010|08}}
| trade_name = One 97 Communications Paytm Ltd.
| former_name =
| type = [[Public limited company|Public]]
| traded_as = {{Unbulleted list|{{NSE|PAYTM}}|{{BSE|543396}}}}
| ISIN = INE982J01020
| industry = {{plainlist|
*[[Financial technology]]
*[[E-commerce]]}}
| founded = {{Start date and age|df=yes|2010|08}} in New Delhi, India
| founder = [[Vijay Shekhar Sharma]]
| founder = [[Vijay Shekhar Sharma]]
| location = B-121, Sector 5, [[Noida]], [[Uttar Pradesh]]
| hq_location =
| country = India
| hq_location_city = [[Noida]], [[Uttar Pradesh]]
| industry = {{plainlist|
| hq_location_country = India
*[[E-commerce]]
| areas_served = {{ubl|[[India]]|[[Japan]]}}
*[[Finance]]}}
| key_people = {{Unbulleted list|Vijay Shekhar Sharma {{small|([[Chief executive officer|CEO]])}}}}
| services = {{plainlist|
| products = {{Bulleted_list
*[[Payment system]]
  | [[#Paytm Insider|Paytm Insider]]
*[[Mobile payment]]s
  | [[Paytm Payments Bank]]
*[[Online shopping]]}}
  | [[#Paytm Money|Paytm Money]]
| products = {{plainlist|
  | [[PayPay]]
*[[#Paytm Mall|Paytm Mall]]
  | Paytm Insurance
*[[Paytm Payments Bank]]
  | Paytm First Games <ref>{{cite news|url=https://www.businesstoday.in/technology/news/story/paytm-gaming-platform-gamepind-rebranded-as-firstgames-205605-2019-06-17|title=Paytm's gaming platform Gamepind rebranded as FirstGames|work=Business Today}}</ref>
*[[#Paytm Money|Paytm Money]]
  }}
*Gamepind
| brands =
*Paytm Smart Retail}}
| services = {{Bulleted_list
| key_people = {{Unbulleted_list|[[Vijay Shekhar Sharma]]<br>([[CEO]])|Amit Nayyar<br>([[President (corporate title)|President]])|Ajay Shekhar Sharma<br>([[Vice president]])}}
  | [[Payment system]]
| owner = One97 Communications Ltd.
  | [[Mobile payment]]s
| owners =
  }}
| revenue = {{increase}} {{INRConvert|3281|c}} (FY 2020)<ref>{{Cite web|url=https://entrackr.com/2021/03/paytm-slashes-losses-by-over-30-in-fy20-payments-business-earns-rs-3115-cr/|title=Paytm slashes losses by over 30% in FY20; payments business earns Rs 3,115 Cr|date=10 March 2021|website=ENTRACKR}}</ref>
| revenue = {{increase}} {{INRConvert|7990|c}} (FY23)<ref name="fy23" />
| net_income = {{decrease}} {{INRConvert|-2597|c}}(FY 2020)<ref>{{Cite news|url=https://www.financialexpress.com/industry/future-ready-paytm-trims-losses-revenue-up-slightly/2075441/lite/|title=Paytm's losses stood at ₹2,597 cr in FY2019-20|date=16 November 2020|website=Financial Express}}</ref>
| operating_income = {{positive decrease}} {{INRConvert|-1730|c}} (FY23)<ref name="fy23"/>
| parent = [[Vijay Shekhar Sharma]] (14.67%)<ref>{{cite news|url=https://inc42.com/buzz/paytm-counts-on-3-3-3-approach-to-chart-a-path-towards-profitability/|title=Paytm Counts On "3-3-3 Approach" To Chart A Path Towards Profitability|website=Inc 42}}</ref><br />[[Ant Group]] (29.71%)<br />[[SoftBank Group#Vision fund investments|SoftBank Vision Fund]] (19.63%)<br />SAIF Partners (18.56%)<br />[[Alibaba Group]] (7.18%)<br />[[Berkshire Hathaway]] (2.76%)<br />Others (7.49%)<br />
| net_income = {{positive decrease}} {{INRConvert|-1568|c}} (FY23)<ref name="fy23">{{cite web |title=Statement of Consolidated Audited Financial Results for the year ended March 31, 2023 |url=https://www.bseindia.com/xml-data/corpfiling/AttachHis/b62a2de2-1822-490e-b162-ac29f77e090a.pdf |publisher=BSE |access-date=19 May 2023}}</ref>
| website = {{URL|www.paytm.com|}} (Global)
| owners = {{Unbulleted list|[[Vijay Shekhar Sharma]] (8.92%)<ref>{{cite news|url=https://www.bseindia.com/stock-share-price/one-97-communications-ltd/paytm/543396/|title=one 97 communications ltd|website=bseindia.com}}</ref>|[[Ant Group]] (24.88%)|SVF India Holdings (Cayman) Ltd (17.46%)|Saif Iii Mauritius Company Ltd (10.59%)|Axis Trustee Services Ltd (4.77%)|Bh International Holdings (2.41%)|Canada Pension Plan Investment Board (1.71%)}}
| area_served = India
| members = {{increase}} 35 [[crore]]<br />(350 million)<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/paytm-achieves-gtv-of-over-50-billion-in-fy19-clocks-55-billion-transactions/article27505146.ece|title=Paytm achieves of GTV growth over $50 billion in (FY2019), clocks 5.5 billion transactions|work=[[The Hindu]]|date=5 June 2019|access-date=30 September 2019}}</ref>
| registration = Required
| members_year = FY19
| type = {{plainlist|
| num_employees =
*[[Online shopping]]
| num_employees_year = <!-- Year of num_employees data (if known) -->
*[[Payment systems]]}}
| parent = [[One97 Communications]]
| launched = {{start date and age|df=yes|2010|8}}
| subsid =
| language = [[Multilingual]]
| website = {{URL|https://paytm.com/}}
| advertising = Yes
| current_status = Active
| users = {{increase}} 35 [[crore]] (FY 2019)<br>(350 million)<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/paytm-achieves-gtv-of-over-50-billion-in-fy19-clocks-55-billion-transactions/article27505146.ece |title=Paytm achieves of GTV growth over $50 billion in (FY2019), clocks 5.5 billion transactions|work=[[The Hindu]]|date=2019-06-05|access-date=2019-09-30}}</ref>
| native_clients = [[Android (operating system)|Android]]<br/>[[iOS]]<br/>[[Microsoft Windows|Windows]]
}}
}}


'''Paytm''' (a partial abbreviation for '''"pay through mobile"''') is an Indian [[multinational corporation|multinational]] [[technology company]] that specializes in [[digital wallet|digital payment system]], [[e-commerce]] and [[finance]], based in [[Noida]]. Paytm is currently available in 11 [[Languages of India|Indian languages]] and offers online use-cases like mobile recharges, utility bill payments, travel, movies, and events bookings as well as in-store payments at grocery stores, fruits and vegetable shops, restaurants, parking, tolls, pharmacies and educational institutions with the Paytm [[QR code]].<ref>{{cite web | url=https://economictimes.indiatimes.com/small-biz/hr-leadership/leadership/paytm-promotes-svp-kiran-vasireddy-to-the-position-of-coo/articleshow/59749896.cms |title=Paytm promotes SVP Kiran Vasireddy to the position of COO |publisher=The Economic Times |access-date=4 April 2018 }}</ref> As of January 2018, Paytm is valued at $10 billion.<ref name="mint">[https://www.livemint.com/Companies/XnJ2wwF6DAZKWMITR3J22H/Paytm-valuation-pegged-at-10-billion-after-secondary-share.html "Paytm valuation pegged at {{USD|10 billion}} after secondary share sale and its also planning to lunch an IPO in 2020"], Live Mint, January 2018</ref>
'''Paytm''' (acronym for "'''pay through mobile'''") is an Indian [[Multinational corporation|multinational]] [[Fintech|financial technology company]], that specializes in [[digital wallet|digital payments]] and [[financial services]], based in [[Noida]].<ref name="auto">{{cite news|url=https://www.bseindia.com/xml-data/corpfiling/AttachHis/1f4e1558-d003-4a36-97d6-075a036e8825.pdf|title=Outcome of Board Meeting – Financial Results for the quarter and nine months ended December 31, 2021|work=bseindia}}</ref> It was founded in 2010 by [[Vijay Shekhar Sharma]] under [[One97 Communications]]. The company offers [[mobile payment]] services to consumers and enables merchants to receive payments through its [[QR code payment|QR code]], Payment Soundbox, Android based-[[Payment terminal|point of sale machine]] and online [[payment gateway]] offerings.<ref>{{cite news|url=https://economictimes.indiatimes.com/small-biz/hr-leadership/leadership/paytm-promotes-svp-kiran-vasireddy-to-the-position-of-coo/articleshow/59749896.cms|title=Paytm promotes SVP Kiran Vasireddy to the position of COO|newspaper=The Economic Times|access-date=4 April 2018|last1=Ganguly|first1=Payal}}</ref> In partnership with financial institutions, Paytm offers financial services such as [[microloans]] and [[buy now, pay later]] to its consumers and merchants.<ref name="auto"/> Apart from [[E-commerce payment system|bill payments]] and [[Instant payment|money transfer]], the company also provides [[Electronic ticket|ticketing]] services, [[retail brokerage]] products and [[online game]]s.<ref>{{cite news|last1=Modi|first1=Ajay|title=Paytm Travel eyes top spot in online bus, flight ticket bookings|url=https://www.business-standard.com/article/companies/paytm-travel-eyes-top-spot-in-online-bus-flight-ticket-bookings-119010801419_1.html|access-date=6 June 2022|work=Business Standard India|date=9 January 2019}}</ref><ref>{{cite news|title=Equity investing: Paytm Money app gaining traction|url=https://www.thehindubusinessline.com/money-and-banking/equity-investing-paytm-money-app-gaining-traction/article35408550.ece|access-date=6 June 2022|work=www.thehindubusinessline.com|date=19 July 2021|language=en}}</ref><ref>{{cite news|last1=Bhalla|first1=Tarush|title=Paytm First Games goes international, eyes expansion in South Asian market|url=https://www.livemint.com/companies/news/paytm-first-games-goes-international-eyes-expansion-in-south-asian-market-11589979115863.html|access-date=6 June 2022|work=mint|date=20 May 2020|language=en}}</ref>


As per the company, more than 20 million merchants across India use their [[QR code payment]] system to accept payments directly into their bank account.<ref>{{Cite news|author=Staff Writer|date=2021-04-01|title=Paytm achieves over 1.4 bn transactions in Mar, leads digital payment services|work=Mint|url=https://www.livemint.com/companies/news/paytm-achieves-over-1-4-bn-transactions-in-mar-leads-digital-payment-services-11617275661251.html|access-date=2021-05-12}}</ref> The company also uses advertisements and paid promotional content to generate revenues.
Paytm's parent company, [[One97 Communications]], got listed on the Indian stock exchanges on 18 November 2021 after an initial public offering, which was the largest in India at the time.<ref>{{cite news|url=https://www.business-standard.com/article/companies/paytm-files-for-india-s-largest-ipo-eyes-25-bn-30-bn-valuation-121071601614_1.html|title=Paytm files for India's largest IPO, eyes $25 bn-$30 bn valuation|work=Business Standard}}</ref> For the fiscal year 2022–23, Paytm's [[Gross merchandise volume|gross merchandise value]] (GMV) was reported to be {{INRconvert|13.2|lc}}.<ref>{{cite news |title=Paytm Q4: Fintech Giant Reports Revenue of ₹2,334 cr |url=https://tech.hindustantimes.com/tech/news/paytm-q4-fintech-giant-reports-revenue-of-2-334-cr-71683354622181.html |access-date=7 September 2023 |work=HT Tech |date=6 May 2023 |language=en}}</ref><ref>{{cite news|author=Staff Writer|date=1 April 2021|title=Paytm achieves over 1.4 bn transactions in Mar, leads digital payment services|work=Mint|url=https://www.livemint.com/companies/news/paytm-achieves-over-1-4-bn-transactions-in-mar-leads-digital-payment-services-11617275661251.html|access-date=12 May 2021}}</ref><ref>{{cite news|title=Untangling Paytm|url=https://www.businesstoday.in/interactive/immersive/untangling-paytm-digital-payment-company/|access-date=7 December 2021|work=Business Today}}</ref><ref>{{cite news|last1=Dsouza|first1=Sharleen|title=Flipkart, Paytm Now Among India's 10 Most Valuable Brands, HDFC Bank Still No. 1|url=https://www.bloombergquint.com/business/flipkart-paytm-now-among-indias-10-most-valuable-brands-hdfc-bank-still-no-1|access-date=28 March 2022|work=BloombergQuint|date=18 September 2020|language=en}}</ref>


== History ==
==History==
[[File:Paytm HQ in Noida.jpg|200px|thumb|Paytm HQ in [[Noida]], [[India]]]]
Paytm was founded in August 2010 with an initial investment of {{USD|2 million}} by its founder [[Vijay Shekhar Sharma]] in [[Noida]], [[National Capital Region (India)|Delhi NCR]]. It started off as a prepaid mobile and [[Direct-to-home television in India|DTH]] recharge platform, and later added debit card, postpaid mobile and landline bill payments in 2013.<ref>{{Cite news|url=https://blog.paytm.com/the-inspiring-journey-of-paytm-founder-vijay-shekhar-sharma-2f9707c9e8c7|title=The inspiring journey of Paytm Founder Vijay Shekhar Sharma|date=2017-03-11|work=Paytm Blog|access-date=2018-04-04}}</ref>
Paytm was founded in August 2010 with an initial investment of {{USD|2 million}} by its founder [[Vijay Shekhar Sharma]] in Noida, a region adjacent to India's capital [[New Delhi]]. It started off as a prepaid mobile and [[Direct-to-home television in India|DTH]] recharge platform, and later added data card, postpaid mobile and landline bill payments in 2013.<ref>{{Cite news|url=https://blog.paytm.com/the-inspiring-journey-of-paytm-founder-vijay-shekhar-sharma-2f9707c9e8c7|title=The inspiring journey of Paytm Founder Vijay Shekhar Sharma|date=2017-03-11|work=Paytm Blog|access-date=2018-04-04}}</ref>


By January 2014, the company had launched the Paytm Wallet, which the [[Indian Railways]] and [[Uber]] added as a payment option.<ref>{{Cite web|url=http://techcircle.vccircle.com/2015/04/29/paytms-big-day-railway-ticketing-platform-irctc-adds-paytm-wallet-as-a-payment-option/|title=Paytm's big day: railway ticketing platform IRCTC adds Paytm wallet as a payment option|website=Techcircle|language=en-US|access-date=2018-04-04|date=29 April 2015}}</ref> It launched into [[e-commerce]] with online deals and bus ticketing. In 2015, it added education fees, metro recharges, electricity, gas, and water bill payments. .<ref>{{Cite news|url=http://www.financialexpress.com/industry/paytm-is-now-powering-irctcs-payment-gateway/379367/|title=Paytm is now powering IRCTC's Payment Gateway|date=2016-09-16|work=The Financial Express|access-date=2018-04-07|language=en-US}}</ref>
In October 2011, [[Sapphire Ventures]] (fka SAP Ventures) invested $10 million in One97 Communications Ltd.<ref>{{Cite web|date=2011-10-10|title=SAP Ventures Invests $10M In One97 Communications|url=https://www.vccircle.com/sap-ventures-invests-10m-one97-communications|access-date=2019-02-10|website=VCCircle|language=en-US}}</ref> By January 2014, the company had launched the Paytm Wallet, which the [[Indian Railways]] and [[Uber]] added as a payment option.<ref>{{Cite web|url=http://techcircle.vccircle.com/2015/04/29/paytms-big-day-railway-ticketing-platform-irctc-adds-paytm-wallet-as-a-payment-option/|title=Paytm's big day: railway ticketing platform IRCTC adds Paytm wallet as a payment option|website=Techcircle|language=en-US|access-date=2018-04-04|date=29 April 2015}}</ref> It launched into [[e-commerce]] with online deals and bus ticketing. In 2015, it added education fees, metro recharges, electricity, gas, and water bill payments.<ref>{{Cite news|url=http://www.financialexpress.com/industry/paytm-is-now-powering-irctcs-payment-gateway/379367/|title=Paytm is now powering IRCTC's Payment Gateway|date=2016-09-16|work=The Financial Express|access-date=2018-04-07|language=en-US}}</ref> Paytm's registered user base grew from 1.18 crore in August 2014 to 10.4 crore in August 2015. Its travel business crossed $500 million in annualised [[Gross merchandise volume|GMV]] run rate, with 20 [[lakh]] tickets booked per month.<ref>{{Cite news|last=Chaturvedi|first=Anumeha|date=2017-08-24|title=Paytm bets on local travel boom, eyes 3-fold business growth|work=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-bets-on-local-travel-boom-eyes-3-fold-business-growth/articleshow/60203386.cms|access-date=2018-04-07}}</ref>


In 2016, it launched movies, events and amusement parks ticketing<ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-enters-online-movie-ticketing-116032100529_1.html|title=Paytm enters online movie ticketing|last=Reporter|first=B. S.|date=2016-03-22|work=Business Standard India|access-date=2018-04-07}}</ref> as well as flight ticket bookings and Paytm QR.<ref>{{Cite news|url=https://www.livemint.com/Companies/bi91FFdrT4RRFNmkK3sbqN/Paytm-launches-QR-code-payment-option-for-wallet-app.html|title=Paytm launches QR code payment option for wallet app|last=Sahay|first=Priyanka|date=2015-10-14|work=livemint.com|access-date=2018-04-07}}</ref> Later that year, it launched rail bookings<ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-now-lets-you-make-irctc-train-ticket-bookings-1460506|title=Now You Can Book Train Tickets Using Paytm|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and gift cards.
In March 2015, Paytm received its huge stake from Chinese e-commerce company [[Alibaba Group]], after [[Ant Financial|Ant Financial Services Group]], an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement.<ref>{{Cite news|date=2015-03-18|title=Alibaba enters India's e-commerce space with 25% stake in Paytm owner One97|work=Paytm Blog|url=https://blog.paytm.com/alibaba-enters-indias-e-commerce-space-with-25-stake-in-paytm-owner-one97-bee30d401031|access-date=2018-04-07}}</ref> Soon after, it received backing from [[Ratan Tata]], the MD of [[Tata Sons]].<ref>{{cite news|last1=Vardhan|first1=Jai|date=13 March 2015|title=Paytm secures funding from Ratan Tata, plans to have 100M wallet users by year end|publisher=Your Story}}</ref> In August 2016, Paytm raised funding from Mountain Capital, one of [[Taiwan]]-based [[MediaTek]]'s investment funds at a valuation of over $5 billion.<ref>{{Cite news|last=ANI|date=2016-08-31|title=Paytm receives investment from Mountain Capital|work=Business Standard India|url=http://www.business-standard.com/article/news-ani/paytm-receives-investment-from-mountain-capital-116083100971_1.html|access-date=2018-04-07}}</ref> Also in 2016, it launched movies, events and amusement parks ticketing<ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-enters-online-movie-ticketing-116032100529_1.html|title=Paytm enters online movie ticketing|last=Reporter|first=B. S.|date=2016-03-22|work=Business Standard India|access-date=2018-04-07}}</ref> as well as flight ticket bookings and Paytm QR.<ref>{{Cite news|url=https://www.livemint.com/Companies/bi91FFdrT4RRFNmkK3sbqN/Paytm-launches-QR-code-payment-option-for-wallet-app.html|title=Paytm launches QR code payment option for wallet app|last=Sahay|first=Priyanka|date=2015-10-14|work=livemint.com|access-date=2018-04-07}}</ref> Later that year, it launched rail bookings<ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-now-lets-you-make-irctc-train-ticket-bookings-1460506|title=Now You Can Book Train Tickets Using Paytm|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and gift cards.


Paytm's registered user base grew from 11.8 million in August 2014 to 104 million in August 2015. Its travel business crossed $500 million in annualised [[Gross merchandise volume|GMV]] run rate, with 2 million tickets booked per month.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-bets-on-local-travel-boom-eyes-3-fold-business-growth/articleshow/60203386.cms|title=Paytm bets on local travel boom, eyes 3-fold business growth|last=Chaturvedi|first=Anumeha|date=2017-08-24|work=The Economic Times|access-date=2018-04-07}}</ref>
In May 2017, Paytm received its biggest round of stake by a single investor – [[SoftBank Group|SoftBank]], thus bringing the company's valuation to an estimated $10 billion.<ref>{{Cite news|last1=Chanchani|first1=Madhav|last2=Variyar|first2=Mugdha|date=2017-05-19|title=Paytm raises $1.4 billion from Softbank, valuation jumps to over $8 billion|work=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/money/paytm-raises-1-4-billion-from-softbank-valuation-jumps-to-over-8-billion/articleshow/58733667.cms|access-date=2018-04-07}}</ref> In August 2018, [[Berkshire Hathaway]] invested $356 million for 3%- 4% stake in Paytm,<ref>{{Cite news|last=Choudhury|first=Saheli Roy|date=2018-08-27|title=Berkshire Hathaway buys a stake in India's largest digital payments company|work=CNBC|url=https://www.cnbc.com/2018/08/27/berkshire-hathaway-reportedly-in-talks-to-buy-a-stake-in-india-paytm.html|access-date=2018-09-13}}</ref><ref>{{Cite news|last=Hunnicutt|first=Trevor|title=Berkshire Hathaway buys stake in India's Paytm|language=en-US|work=U.S.|url=https://www.reuters.com/article/us-paytm-funding-berkshire/berkshire-hathaway-buys-stake-in-indias-paytm-idUSKCN1LC05F|access-date=2018-09-13}}</ref> although Berkshire Hathaway confirmed that [[Warren Buffett]] was not involved in the transaction.<ref>{{Cite news|last=Philipose|first=Mobis|date=2018-08-29|title=Warren Buffett's Paytm bet is actually not that big a deal|work=LiveMint|url=https://www.livemint.com/Companies/KXfG70iKDykfcbGStNlmgP/Warren-Buffett-Paytm-bet-is-actually-not-that-big-a-deal.html|access-date=2018-09-22}}</ref>


In 2017, it became India's first payment app to cross over 100 million app downloads.<ref>{{Cite news|url=http://www.bgr.in/news/paytm-exceeds-100-million-downloads-on-google-play-store/|title=Paytm exceeds 100 million downloads on Google Play Store|last=Staff|date=2017-12-27|work=BGR India|access-date=2018-04-07|language=en-US}}</ref> The same year, it launched Paytm Gold,<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/buy-sell-gold-instantly-on-paytm/article9667276.ece|title=Buy, sell gold instantly on Paytm|work=@businessline|access-date=2018-04-07|language=en}}</ref> a product that allowed users to buy as little as [[Indian rupee|₹]]1 of pure gold online. It also launched [[Paytm Payments Bank]]<ref name=":1">{{Cite news|url=https://www.thehindubusinessline.com/companies/arun-jaitley-launches-paytm-payments-bank/article9975256.ece|title=Arun Jaitley launches Paytm Payments Bank|work=@businessline|access-date=2018-04-04|language=en}}</ref><ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-payments-bank-officially-launched-ceo-vijay-shekhar-sharma-outlines-growth-path-1781097|title=Paytm Payments Bank Officially Launched; CEO Outlines Growth Path|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and ‘Inbox’, a messaging platform with in-chat payments.<ref>{{Cite news|url=https://www.firstpost.com/tech/news-analysis/paytm-launches-inbox-messaging-platform-with-ability-to-send-or-request-money-and-share-multimedia-messages-4197793.html|title=Paytm launches 'Inbox' messaging platform with ability to send or request money and share multimedia messages- Technology News, Firstpost|website=Tech2|language=en-US|access-date=2018-04-07|date=7 November 2017}}</ref> By 2018, it started allowing merchants to accept Paytm, [[Unified Payments Interface|UPI]] and card payments directly into their bank accounts at 0% charge.<ref>{{Cite web|url=https://blog.paytm.com/accepting-payments-from-your-customers-through-paytm-qr-code-is-easier-than-ever-13ed06d8a4ba|title=Now, existing & new Merchants can accept Paytm, UPI & Card payments directly into their Bank…|last=Paytm|date=2017-12-04|website=Paytm Blog|access-date=2018-04-07}}</ref><ref>{{Cite web|url=http://tmsnews.co.in/2017/12/18/paytm-qr-now-allows-merchants-to-accept-paytm-upi-and-card-payments-directly-into-bank-account-at-0-charge/|title=Paytm QR now allows merchants to accept Paytm, UPI and Card payments directly into bank account at 0% charge {{!}} TMS News|website=TMS News|language=en-US|access-date=2018-04-07|archive-url=https://web.archive.org/web/20191211155845/http://tmsnews.co.in/2017/12/18/paytm-qr-now-allows-merchants-to-accept-paytm-upi-and-card-payments-directly-into-bank-account-at-0-charge/|archive-date=11 December 2019|url-status=dead}}</ref>) It also launched the ‘Paytm for Business’ app (now called Business with Paytm App), allowing merchants to track their payments and day-to-day settlements.<ref name=":0">{{Cite web|url=https://tech.economictimes.indiatimes.com/news/mobile/paytm-launches-business-app-on-android-for-its-merchants/62604801|title=Paytm launches business app on Android for its merchants - ETtech|last=www.ETtech.com|website=ETtech.com|language=en|access-date=2018-04-07}}</ref> Its merchant base to grow to more than 7 million by March 2018.
In 2017, it became India's first payment app to cross over 10 crore app downloads.<ref>{{Cite news|url=http://www.bgr.in/news/paytm-exceeds-100-million-downloads-on-google-play-store/|title=Paytm exceeds 100 million downloads on Google Play Store|last=Staff|date=2017-12-27|work=BGR India|access-date=2018-04-07|language=en-US}}</ref> The same year, it launched Paytm Gold,<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/buy-sell-gold-instantly-on-paytm/article9667276.ece|title=Buy, sell gold instantly on Paytm|work=@businessline|access-date=2018-04-07|language=en}}</ref> a product that allowed users to buy as little as [[Indian rupee|₹]]1 of pure gold online. It also launched [[Paytm Payments Bank]]<ref name=":1">{{Cite news|url=https://www.thehindubusinessline.com/companies/arun-jaitley-launches-paytm-payments-bank/article9975256.ece|title=Arun Jaitley launches Paytm Payments Bank|work=@businessline|access-date=2018-04-04|language=en}}</ref><ref>{{Cite news|url=https://gadgets.ndtv.com/apps/news/paytm-payments-bank-officially-launched-ceo-vijay-shekhar-sharma-outlines-growth-path-1781097|title=Paytm Payments Bank Officially Launched; CEO Outlines Growth Path|work=NDTV Gadgets360.com|access-date=2018-04-07|language=en}}</ref> and ‘Inbox’, a messaging platform with in-chat payments.<ref>{{Cite news|url=https://www.firstpost.com/tech/news-analysis/paytm-launches-inbox-messaging-platform-with-ability-to-send-or-request-money-and-share-multimedia-messages-4197793.html|title=Paytm launches 'Inbox' messaging platform with ability to send or request money and share multimedia messages|website=Tech2|language=en-US|access-date=2018-04-07|date=7 November 2017}}</ref> By 2018, it started allowing merchants to accept Paytm, [[Unified Payments Interface|UPI]] and card payments directly into their bank accounts at 0% charge.<ref>{{Cite web|url=https://blog.paytm.com/accepting-payments-from-your-customers-through-paytm-qr-code-is-easier-than-ever-13ed06d8a4ba|title=Now, existing & new Merchants can accept Paytm, UPI & Card payments directly into their Bank…|last=Paytm|date=2017-12-04|website=Paytm Blog|access-date=2018-04-07}}</ref><ref>{{Cite web|url=http://tmsnews.co.in/2017/12/18/paytm-qr-now-allows-merchants-to-accept-paytm-upi-and-card-payments-directly-into-bank-account-at-0-charge/|title=Paytm QR now allows merchants to accept Paytm, UPI and Card payments directly into bank account at 0% charge {{!}} TMS News|website=TMS News|language=en-US|access-date=2018-04-07|archive-url=https://web.archive.org/web/20191211155845/http://tmsnews.co.in/2017/12/18/paytm-qr-now-allows-merchants-to-accept-paytm-upi-and-card-payments-directly-into-bank-account-at-0-charge/|archive-date=11 December 2019|url-status=dead}}</ref>) It also launched the ‘Paytm for Business’ app (now called Business with Paytm App), allowing merchants to track their payments and day-to-day settlements.<ref name=":0">{{Cite news|url=https://tech.economictimes.indiatimes.com/news/mobile/paytm-launches-business-app-on-android-for-its-merchants/62604801|title=Paytm launches business app on Android for its merchants - ETtech|last=www.ETtech.com|newspaper=The Economic Times|date=22 January 2018 |language=en|access-date=2018-04-07}}</ref> Its merchant base to grow to more than 70 lakh by March 2018. It launched two new wealth management products - Paytm Gold Savings Plan and Gold Gifting for long-term savings.<ref>{{Cite news|url=https://blog.paytm.com/savings-are-now-simpler-introducing-gold-savings-plan-gold-gifting-7b6f6a3607f3|title=Savings are now simpler — Introducing Gold Savings Plan & Gold Gifting|date=2018-03-15|work=Paytm Blog|access-date=2018-04-07}}</ref><ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-launches-two-new-services-under-wealth-management-offering-118031500452_1.html|title=Paytm launches two new services under wealth management offering|agency=Press Trust of India|date=2018-03-15|work=Business Standard India|access-date=2018-04-07}}</ref> In January 2018, it entered into a joint venture with [[Alibaba Group]]-owned gaming company AGTech Holdings to launch Gamepind, a mobile gaming platform.<ref>{{Cite news|url=https://tech.economictimes.indiatimes.com/news/mobile/paytm-agtech-launch-mobile-gaming-platform-gamepind/62689739|title=Paytm, AGTech launch mobile gaming platform Gamepind - ETtech|last=www.ETtech.com|newspaper=The Economic Times|date=29 January 2018 |language=en|access-date=2018-04-07}}</ref> It was rebranded as Paytm First Games in June 2019.<ref>{{Cite news|last=www.ETtech.com|title=Paytm rebrands its gaming platform Gamepind as FirstGames - ETtech|url=https://tech.economictimes.indiatimes.com/news/internet/paytm-rebrands-its-gaming-platform-gamepind-as-firstgames/69816895|access-date=2020-07-14|newspaper=The Economic Times|language=en}}</ref> In March 2018, Paytm Money was started with an investment of ₹9 [[crore]]<ref name=":2">{{Cite news|url=http://www.business-standard.com/article/markets/paytm-plans-to-launch-mutual-funds-insurance-and-banking-services-118031201388_1.html|title=Paytm to launch mutual funds, insurance, banking services via payments bank|last=Choudhury|first=Karan|date=2018-03-13|work=Business Standard India|access-date=2018-04-04}}</ref><ref>{{Cite news|url=https://blog.paytm.com/we-have-set-up-paytm-money-to-focus-on-investment-and-wealth-management-218038c97589|title=We have set up Paytm Money to focus on Investment and Wealth Management|date=2018-01-10|work=Paytm Blog|access-date=2018-04-07}}</ref> for investment and wealth management.<ref>{{cite news |title=Paytm Money gets ₹9 crore from parent One97 |url=https://timesofindia.indiatimes.com/companies/paytm-money-gets-rs-9-crore-from-parent-one97/articleshow/64458994.cms |publisher=TimesOfIndia}}</ref>


It launched two new wealth management products - Paytm Gold Savings Plan and Gold Gifting for long-term savings.<ref>{{Cite news|url=https://blog.paytm.com/savings-are-now-simpler-introducing-gold-savings-plan-gold-gifting-7b6f6a3607f3|title=Savings are now simpler — Introducing Gold Savings Plan & Gold Gifting|date=2018-03-15|work=Paytm Blog|access-date=2018-04-07}}</ref><ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-launches-two-new-services-under-wealth-management-offering-118031500452_1.html|title=Paytm launches two new services under wealth management offering|agency=Press Trust of India|date=2018-03-15|work=Business Standard India|access-date=2018-04-07}}</ref>
In March 2019, the firm launched a subscription based loyalty program called Paytm First,<ref>{{Cite web|title='Paytm First' Loyalty Programme Takes on Amazon Prime, Flipkart Plus|url=https://gadgets.ndtv.com/apps/news/paytm-first-subscription-based-loyalty-programme-launched-amazon-prime-flipkart-plus-2003022|access-date=2020-07-14|website=NDTV Gadgets 360|date=5 March 2019 |language=en}}</ref> and in May 2019, it partnered with [[Citibank]] to launch Paytm First [[credit card]]<ref>{{Cite news|url=https://economictimes.indiatimes.com/industry/banking/finance/banking/paytm-launches-credit-card-in-partnership-with-citigroup/articleshow/69327069.cms|title=Paytm ties up with Citibank to launch credit cards|date=2019-05-15|work=The Economic Times|access-date=2019-09-16}}</ref><ref>{{Cite news|title=Paytm Launches Credit Card That Offers Cashback, Works Internationally|url=https://gadgets.ndtv.com/apps/news/paytm-first-credit-card-citi-cashback-2037420|access-date=2020-07-14|website=NDTV Gadgets 360|language=en}}</ref> On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.<ref>{{Cite news|last=Shrivastava|first=Aditi|date=25 November 2019|title=Paytm gets $1 billion topup in latest financing round|newspaper=The Economic Times|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/paytm-gets-1-billion-topup-in-latest-financing-round/articleshow/72216174.cms}}</ref> In July 2020, [[Tata Starbucks]] partnered with Paytm allowing its customers to order food online during the [[COVID-19]] pandemic.<ref>{{Cite web|last=Tandon|first=Tarush Bhalla,Suneera|date=2020-06-23|title=Starbucks and Paytm offer diners a contactless experience|url=https://www.livemint.com/industry/retail/starbucks-and-paytm-offer-diners-a-contactless-experience-11592876958648.html|access-date=2020-07-23|website=[[Mint (newspaper)|Mint]]|language=en}}</ref>


In January 2018, itentered into a joint venture with [[Alibaba Group]]-owned gaming company AGTech Holdings to launch Gamepind, a mobile gaming platform.<ref>{{Cite web|url=https://tech.economictimes.indiatimes.com/news/mobile/paytm-agtech-launch-mobile-gaming-platform-gamepind/62689739|title=Paytm, AGTech launch mobile gaming platform Gamepind - ETtech|last=www.ETtech.com|website=ETtech.com|language=en|access-date=2018-04-07}}</ref> It was rebranded as Paytm First Games in June 2019.<ref>{{Cite news|last=www.ETtech.com|title=Paytm rebrands its gaming platform Gamepind as FirstGames - ETtech|url=https://tech.economictimes.indiatimes.com/news/internet/paytm-rebrands-its-gaming-platform-gamepind-as-firstgames/69816895|access-date=2020-07-14|newspaper=The Economic Times|language=en}}</ref>
In July 2021, One97 Communications filed a draft [[red herring prospectus]] with the [[Securities and Exchange Board of India]] to launch its [[initial public offering]] (IPO).<ref>{{cite news|title=Red herring, red flags: Top 10 takeaways from Paytm's draft IPO filing|url=https://m.economictimes.com/tech/startups/paytm-ipo-details-red-herring-red-flags-top-10-takeaways-from-paytms-ipo-filing/articleshow/84473002.cms|access-date=13 November 2021|website=The Economic Times|date=16 July 2021 }}</ref><ref>{{cite news|last1=Nov 11|first1=TIMESOFINDIA COM /|title=Paytm IPO oversubscribed nearly 2 times: FIIs flood issue, domestic mutual funds and HNIs show least interest - Times of India|url=https://timesofindia.indiatimes.com/business/india-business/paytm-ipo-oversubscribed-nearly-2-times-fiis-flood-issue-domestic-mutual-funds-and-hnis-show-least-interest/articleshow/87638119.cms|access-date=13 November 2021|website=The Times of India|date=11 November 2021 |language=en}}</ref> It launched its [[Initial public offering|IPO]] in November 2021, raising {{INRconvert|18300|c}} at a valuation of {{USD}}20 billion.<ref>{{cite news |last1=Choudhury |first1=Deepsekhar |title=Paytm pegs IPO at $20 bn valuation, CEO says 'life to become QSQT' |url=https://www.business-standard.com/article/economy-policy/paytm-pegs-ipo-at-20-bn-valuation-vijay-sharma-says-life-to-become-qsqt-121102800620_1.html |access-date=18 November 2021 |work=Business Standard India |date=28 October 2021}}</ref> It was the largest ever IPO in India.<ref>{{cite web|title=Paytm's IPO ends oversubscribed 1.89 times after a bumpy start|url=https://asia.nikkei.com/Business/Markets/IPO/Paytm-s-IPO-ends-oversubscribed-1.89-times-after-a-bumpy-start|access-date=13 November 2021|website=Nikkei Asia}}</ref> The shares began trading on 18 November 2021, opening at {{INR}}1,950 on the [[National Stock Exchange of India|NSE]], 9.3% below the upper band of the IPO price range, and closed down more than 27% at {{INR}}1,560,<ref>{{cite news |title=Paytm shares make weak debut; tumble over 27 pc |url=https://www.tribuneindia.com/news/business/paytm-shares-make-tepid-debut-list-with-over-9-per-cent-discount-339796 |access-date=22 November 2021 |work=Tribune |language=en}}</ref> making it the biggest drop on a listing day in Indian IPO history.<ref>{{Cite web|last=Ranjan|first=Abhinav|date=2021-11-22|title=Paytm, India's biggest IPO in corporate history, is also the biggest listing day loser|url=https://www.indiatvnews.com/business/markets-paytm-ipo-share-price-listing-day-biggest-loser-list-746174|access-date=2021-11-30|website=www.indiatvnews.com|language=en}}</ref>


In March 2018, Paytm Money was started with an investment of ₹9 [[crore]]<ref name=":2">{{Cite news|url=http://www.business-standard.com/article/markets/paytm-plans-to-launch-mutual-funds-insurance-and-banking-services-118031201388_1.html|title=Paytm to launch mutual funds, insurance, banking services via payments bank|last=Choudhury|first=Karan|date=2018-03-13|work=Business Standard India|access-date=2018-04-04}}</ref><ref>{{Cite news|url=https://blog.paytm.com/we-have-set-up-paytm-money-to-focus-on-investment-and-wealth-management-218038c97589|title=We have set up Paytm Money to focus on Investment and Wealth Management|date=2018-01-10|work=Paytm Blog|access-date=2018-04-07}}</ref> for investment and wealth management.<ref>{{cite news |title=Paytm Money gets ₹9 crore from parent One97 |url=https://timesofindia.indiatimes.com/companies/paytm-money-gets-rs-9-crore-from-parent-one97/articleshow/64458994.cms |publisher=TimesOfIndia}}</ref>
In December 2021, Paytm launched Paytm Wealth Academy.<ref>{{Cite web|last=K.R.Srivats&|title=Paytm launches Paytm Wealth Academy|url=https://www.thehindubusinessline.com/money-and-banking/paytm-launches-paytm-wealth-academy/article37959511.ece|access-date=2022-02-08|website=www.thehindubusinessline.com|date=15 December 2021 |language=en}}</ref>


In March 2019, the firm launched a subscription based loyalty program called Paytm First,<ref>{{Cite web|title='Paytm First' Loyalty Programme Takes on Amazon Prime, Flipkart Plus|url=https://gadgets.ndtv.com/apps/news/paytm-first-subscription-based-loyalty-programme-launched-amazon-prime-flipkart-plus-2003022|access-date=2020-07-14|website=NDTV Gadgets 360|language=en}}</ref> and in May 2019, it partnered with [[Citibank]] to launch Paytm First [[credit card]]<ref>{{Cite news|url=https://economictimes.indiatimes.com/industry/banking/finance/banking/paytm-launches-credit-card-in-partnership-with-citigroup/articleshow/69327069.cms|title=Paytm ties up with Citibank to launch credit cards|date=2019-05-15|work=The Economic Times|access-date=2019-09-16}}</ref><ref>{{Cite news|title=Paytm Launches Credit Card That Offers Cashback, Works Internationally|url=https://gadgets.ndtv.com/apps/news/paytm-first-credit-card-citi-cashback-2037420|access-date=2020-07-14|website=NDTV Gadgets 360|language=en}}</ref>
== Funding and shareholding ==
 
{{update section|date=January 2023}}
In July 2020, [[Tata Starbucks]] partnered with Paytm allowing its customers to order food online during the [[COVID-19]] pandemic.<ref>{{Cite web|last=Tandon|first=Tarush Bhalla,Suneera|date=2020-06-23|title=Starbucks and Paytm offer diners a contactless experience|url=https://www.livemint.com/industry/retail/starbucks-and-paytm-offer-diners-a-contactless-experience-11592876958648.html|access-date=2020-07-23|website=[[Mint (newspaper)]]|language=en}}</ref>
{{CSS image crop
 
|Image = Paytm And Airtel Stalls - GP Block Road - Sector V - Salt Lake City - Kolkata 2017-12-12 6237.JPG
==Funding and share holding==
|bSize = 400
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|Description = A Paytm [[Know your customer|KYC]] point in [[Kolkata]].
}}
Post-IPO shareholding (as of June 2022):<ref>{{cite news|url=https://www.bseindia.com/stock-share-price/one-97-communications-ltd/paytm/543396/|title=One 97 Communications Ltd|work=bseindia.com}}</ref><ref>{{Cite web|last=Nakhwa|first=Darshan A.|title=Paytm Listing: Shareholder Base, Top Investors, Locked-In Shares And More|url=https://www.bloombergquint.com/markets/paytm-listing-shareholder-base-top-investors-locked-in-shares-and-more|access-date=15 March 2022|website=BloombergQuint|date=17 November 2021 |language=en}}</ref>
{| class="wikitable"
{| class="wikitable"
|-
|-
! Shareholders !! Shareholding
!style="background:#53c2f0; color:#1e2e66;"|Shareholders
!style="background:#53c2f0; color:#1e2e66;"|Shareholding
|-
|-


|  Vijay Shekhar Sharma || 14.67%<br />
|  Vijay Shekhar Sharma || 19.42%
|-
|-
| [[Ant Group]]|| 29.71%<br />
| [[Ant Group]]|| 13.5%
|-
|-
|  [[SoftBank Vision Fund]] || 19.63%<br />
|  SVF India Holdings (Cayman) Ltd || 17.46%
|-
|-
| SAIF Partners || 18.56%<br />
| Saif lii Mauritius Company Ltd || 10.59%
|-
|-
| AGH || 7.18%<br />
| Axis Trustee Services Ltd || 4.77%
|-
|-
| Berkshire Hathaway || 2.76%<br />
| Saif Partners India lv Ltd || 4.5%
|-
|-
| Sharma Holding company own 5%
| Bh International Holdings || 2.41%
|-
|-
| Total || 100.0%
| [[Canada Pension Plan Investment Board]] || 1.71%
|-
| Total || 75.24%
|}
|}
In October 2011, [[Sapphire Ventures]] (fka SAP Ventures) invested $10 million in One97 Communications Ltd.<ref>{{Cite web|url=https://www.vccircle.com/sap-ventures-invests-10m-one97-communications|title=SAP Ventures Invests $10M In One97 Communications|date=2011-10-10|website=VCCircle|language=en-US|access-date=2019-02-10}}</ref>
In March 2015, Paytm received its huge stake from Chinese e-commerce company Alibaba Group, after [[Ant Financial|Ant Financial Services Group]], an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement.<ref>{{Cite news|url=https://blog.paytm.com/alibaba-enters-indias-e-commerce-space-with-25-stake-in-paytm-owner-one97-bee30d401031|title=Alibaba enters India's e-commerce space with 25% stake in Paytm owner One97|date=2015-03-18|work=Paytm Blog|access-date=2018-04-07}}</ref> Soon after, it received backing from [[Ratan Tata]], the MD of [[Tata Sons]].<ref>{{cite news |last1=Vardhan |first1=Jai |title=Paytm secures funding from Ratan Tata, plans to have 100M wallet users by year end |publisher=Your Story |date=13 March 2015}}</ref>
In August 2016, Paytm raised funding from Mountain Capital, one of [[Taiwan]]-based [[MediaTek]]'s investment funds at a valuation of over $5 billion.<ref>{{Cite news|url=http://www.business-standard.com/article/news-ani/paytm-receives-investment-from-mountain-capital-116083100971_1.html|title=Paytm receives investment from Mountain Capital|last=ANI|date=2016-08-31|work=Business Standard India|access-date=2018-04-07}}</ref>
In May 2017, Paytm received its biggest round of stake by a single investor – [[SoftBank Group|SoftBank]], thus bringing the company's valuation to an estimated $10 billion.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/money/paytm-raises-1-4-billion-from-softbank-valuation-jumps-to-over-8-billion/articleshow/58733667.cms|title=Paytm raises $1.4 billion from Softbank, valuation jumps to over $8 billion|last1=Chanchani|first1=Madhav|date=2017-05-19|work=The Economic Times|access-date=2018-04-07|last2=Variyar|first2=Mugdha}}</ref> In August 2018, [[Berkshire Hathaway]] invested $356 million for 3%- 4% stake in Paytm,<ref>{{Cite news|url=https://www.cnbc.com/2018/08/27/berkshire-hathaway-reportedly-in-talks-to-buy-a-stake-in-india-paytm.html|title=Berkshire Hathaway buys a stake in India's largest digital payments company|last=Choudhury|first=Saheli Roy|date=2018-08-27|work=CNBC|access-date=2018-09-13}}</ref><ref>{{Cite news|url=https://www.reuters.com/article/us-paytm-funding-berkshire/berkshire-hathaway-buys-stake-in-indias-paytm-idUSKCN1LC05F|title=Berkshire Hathaway buys stake in India's Paytm|last=Hunnicutt|first=Trevor|work=U.S.|access-date=2018-09-13|language=en-US}}</ref> although Berkshire Hathaway confirmed that [[Warren Buffett]] was not involved in the transaction.<ref>{{Cite news|url=https://www.livemint.com/Companies/KXfG70iKDykfcbGStNlmgP/Warren-Buffett-Paytm-bet-is-actually-not-that-big-a-deal.html|title=Warren Buffett's Paytm bet is actually not that big a deal|last=Philipose|first=Mobis|date=2018-08-29|work=LiveMint|access-date=2018-09-22}}</ref>
On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/paytm-gets-1-billion-topup-in-latest-financing-round/articleshow/72216174.cms|title=Paytm gets $1 billion topup in latest financing round|first=Aditi|last=Shrivastava|date=25 November 2019|newspaper=The Economic Times}}</ref>


== Investments and acquisitions ==
== Investments and acquisitions ==
In 2013, Paytm acquired Plustxt for under $2 million. Plustxt was started by IT graduates Pratyush Prasanna, Parag Arora, Lokesh Chauhan and Lohit V that allowed fast text messaging in any Indian Language.<ref>{{Cite news|url=https://techcircle.vccircle.com/2013/08/08/one97-acquires-cross-messaging-platform-plustxt-for-under-2m|title=One97 acquires cross-messaging platform Plustxt for under $2M|date=2013-08-08|work=Techcircle|access-date=2018-09-24|language=en-US}}</ref>
In 2013, Paytm acquired Plustxt for under $2 million. Plustxt was started by IT graduates Pratyush Prasanna, Parag Arora, Lokesh Chauhan and Lohit V that allowed fast text messaging in any [[Languages of India|Indian language]].<ref>{{Cite news|url=https://techcircle.vccircle.com/2013/08/08/one97-acquires-cross-messaging-platform-plustxt-for-under-2m|title=One97 acquires cross-messaging platform Plustxt for under $2M|date=8 August 2013|work=Techcircle|access-date=24 September 2018|language=en-US}}</ref>


In 2015, it invested $5 million in auto-rickshaw aggregator and hyperlocal delivery firm Jugnoo.<ref>{{Cite news|url=https://www.livemint.com/Companies/N46vHVtsoC6p4YyKnIaTXL/Jugnoo-raises-10-mn-in-funding-round-led-by-Paytm.html|title=Jugnoo raises $10 million in funding round led by Paytm|last=Poovanna|first=Sharan|date=2016-04-18|work=livemint.com|access-date=2018-04-07}}</ref> T It also acquired Delhi-based consumer behaviour prediction platform Shifu<ref>{{Cite web|url=https://techcrunch.com/2016/01/04/paytm-shifu/|title=Paytm Acquires Personal Assistant App Shifu To Improve Its Artificial Intelligence Tech – TechCrunch|website=techcrunch.com|language=en-US|access-date=2018-04-07}}</ref> and local services startup Near.in.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-acquires-near-in-to-strengthen-its-presence-in-online-to-offline-space/articleshow/50069177.cms|title=Paytm acquires Near.in to strengthen its presence in online-to-offline space|last=Gooptu|first=Biswarup|date=2015-12-07|work=The Economic Times|access-date=2018-04-07}}</ref> In 2016, it invested in logistics startups LogiNext and XpressBees.<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/paytm-to-replicate-alibabas-logistics-strategy-with-loginext/article9272248.ece|title=Paytm to replicate Alibaba's logistics strategy with LogiNext|work=@businessline|access-date=2018-04-07|language=en}}</ref>
Paytm invested $5 million in [[Auto rickshaw|auto-rickshaw]] aggregator and hyperlocal delivery firm Jugnoo in 2015.<ref>{{Cite news|url=https://www.livemint.com/Companies/N46vHVtsoC6p4YyKnIaTXL/Jugnoo-raises-10-mn-in-funding-round-led-by-Paytm.html|title=Jugnoo raises $10 million in funding round led by Paytm|last=Poovanna|first=Sharan|date=18 April 2016|work=livemint.com|access-date=7 April 2018}}</ref> It also acquired Delhi-based consumer behaviour prediction platform Shifu<ref>{{Cite web|url=https://techcrunch.com/2016/01/04/paytm-shifu/|title=Paytm Acquires Personal Assistant App Shifu To Improve Its Artificial Intelligence Tech – TechCrunch|website=techcrunch.com|date=4 January 2016|language=en-US|access-date=7 April 2018}}</ref> and local services startup Near.in.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-acquires-near-in-to-strengthen-its-presence-in-online-to-offline-space/articleshow/50069177.cms|title=Paytm acquires Near.in to strengthen its presence in online-to-offline space|last=Gooptu|first=Biswarup|date=7 December 2015|work=The Economic Times|access-date=7 April 2018}}</ref> In 2016, it invested in logistics startups LogiNext and XpressBees.<ref>{{cite news|url=https://www.business-standard.com/article/companies/paytm-invests-10-mn-in-logistics-data-start-up-115092300680_1.html|title=Paytm invests $10 mn in logistics data start-up|work=Business Standard}}</ref> Healthcare startup QorQL, which uses artificial intelligence (AI) and big data to assist medical care, received investment from Paytm in April 2017<ref>{{Cite news|url=https://www.thehindubusinessline.com/info-tech/paytm-to-replicate-alibabas-logistics-strategy-with-loginext/article9272248.ece|title=Paytm to replicate Alibaba's logistics strategy with LogiNext|work=@businessline|access-date=7 April 2018|language=en}}</ref>  In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in,<ref>{{Cite news|url=https://inc42.com/buzz/paytm-backs-qorql/|title=Paytm Backs AI And Big Data Driven Healthtech Startup QorQL|date=7 April 2017|work=Inc42 Media|access-date=7 April 2018|language=en-US}}</ref> backed by event management company Only Much Louder (OML) and mobile loyalty startup MobiQuest. It also acquired Little and nearbuy.com during 2017.<ref>{{Cite news|url=https://tech.economictimes.indiatimes.com/news/startups/paytm-acquires-majority-stake-in-online-ticketing-platform-insider-in-for-over-rs-35-cr/59571563|title=Paytm acquires majority stake in online ticketing platform Insider.in for around Rs 35 cr|newspaper=The Economic Times|language=en|access-date=7 April 2018|last1=Shankar|first1=Shashwati}}</ref> an India-based, hyper-local eCommerce company.In December 2017, nearbuy.com merged with Little App, while raising fresh capital from Paytm.<ref name="Paytm Blog">{{Cite news|url=https://blog.paytm.com/nearbuy-and-little-merge-to-create-indias-largest-discovery-and-deals-platform-for-local-merchants-af54261e3d5c|title=Nearbuy and Little merge to create India's largest discovery and deals platform for local…|date=6 December 2017|work=Paytm Blog|access-date=7 April 2018}}</ref> As part of the deal, the competitor companies would merge under the leadership of co-founder and CEO Ankur Warikoo, while Paytm would acquire majority ownership of the merged entity.


In April 2017, it invested in healthcare startup QorQL<ref>{{Cite news|url=https://inc42.com/buzz/paytm-backs-qorql/|title=Paytm Backs AI And Big Data Driven Healthtech Startup QorQL - Inc42 Media|date=2017-04-07|work=Inc42 Media|access-date=2018-04-07|language=en-US}}</ref> which uses [[artificial intelligence]] (AI) and [[big data]] to assist medical care,. In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in,<ref>{{Cite web|url=https://tech.economictimes.indiatimes.com/news/startups/paytm-acquires-majority-stake-in-online-ticketing-platform-insider-in-for-over-rs-35-cr/59571563|title=Paytm acquires majority stake in online ticketing platform Insider.in for around Rs 35 cr - ETtech|last=www.ETtech.com|website=ETtech.com|language=en|access-date=2018-04-07}}</ref> backed by event management company [[Only Much Louder|Only Much Louder (OML)]] and mobile loyalty startup MobiQuest. The same year, it  acquired Little & [[Nearbuy]], and merged both.<ref>{{Cite news|url=https://blog.paytm.com/nearbuy-and-little-merge-to-create-indias-largest-discovery-and-deals-platform-for-local-merchants-af54261e3d5c|title=Nearbuy and Little merge to create India's largest discovery and deals platform for local…|date=2017-12-06|work=Paytm Blog|access-date=2018-04-07}}</ref>
The company acquired the startup Cube26 in January 2018 <ref>{{cite news|url=https://timesofindia.indiatimes.com/deals/-ma/paytm-acquires-flipkart-backed-startup-cube26/articleshow/64646730.cms|title=Paytm acquires Flipkart-backed startup Cube26|date=19 June 2018|work=[[The Times of India]]|author=TNN|access-date=30 July 2018}}</ref> and hotel booking platform NightStay in 2019.<ref>{{cite news|last1=Ahuja|first1=Aakanksha|title=Paytm forays into hotel booking with NightStay acquisition|url=https://www.livemint.com/companies/news/paytm-forays-into-hotel-booking-with-nighstay-acquisition-1548764249112.html|access-date=7 December 2021|work=mint|date=29 January 2019|language=en}}</ref>


In June 2018, the company acquired the startup Cube26.<ref>{{cite news|url=https://timesofindia.indiatimes.com/deals/-ma/paytm-acquires-flipkart-backed-startup-cube26/articleshow/64646730.cms|title=Paytm acquires Flipkart-backed startup Cube26|date=19 June 2018|work=[[The Times of India]]|author=TNN|access-date=30 July 2018}}</ref>
Paytm board has approved a resolution which would allot 47,042 equity shares to 60 employees under its ESOP Scheme 2008 and ESOP Scheme 2019.<ref>{{Cite web|last1=Upadhyay|first1=Harsh|last2=Tyagi|first2=Gaurav|date=14 June 2021|title=Exclusive: Paytm allots stock options worth $12 Mn to existing and former employees|url=https://entrackr.com/2021/06/exclusive-paytm-allots-stock-options-worth-12-mn-to-existing-and-former-employees/|access-date=17 June 2021|website=Entrackr|language=en-US}}</ref>


In May 2021, the company is aiming to raise about Rs 21,800 crore ($3 billion) by IPO (initial public offering).it could be the largest IPO ever seen in India.<ref>{{cite news|url=https://m.economictimes.com/tech/startups/paytm-said-to-target-3-billion-ipo-india-listing-this-year/amp_articleshow/82999496.cms |title= Paytm plans to launch India's biggest IPO later this year|date=27 May 2021|work=[[The Economic Times]]|author=Bloomberg|access-date=27 May 2021}}</ref>
In October 2021, Paytm acquired digital lending company CreditMate.<ref>{{cite news|title=IPO-bound Paytm acquires lending startup CreditMate|url=https://economictimes.indiatimes.com/tech/startups/ipo-bound-paytm-acquires-lending-startup-creditmate/articleshow/86749292.cms|access-date=7 December 2021|work=The Economic Times}}</ref>


Paytm board has approved a resolution which would allot 47,042 equity shares to 60 employees under its ESOP Scheme 2008 and ESOP Scheme 2019.<ref>{{Cite web|last1=Upadhyay|first1=Harsh|last2=Tyagi|first2=Gaurav|date=2021-06-14|title=Exclusive: Paytm allots stock options worth $12 Mn to existing and former employees|url=https://entrackr.com/2021/06/exclusive-paytm-allots-stock-options-worth-12-mn-to-existing-and-former-employees/|access-date=2021-06-17|website=Entrackr|language=en-US}}</ref>
== International expansion ==
=== Japan ===
{{Main|PayPay}}
Paytm established a joint venture with SoftBank and [[Yahoo Japan]], called PayPay Corporation, to offer services in the Japanese market. Paytm launched the PayPay app, a QR-based payment settlement service, in [[Japan]] on 22 October 2018.<ref>{{cite news|url=https://m.economictimes.com/small-biz/startups/newsbuzz/paypay-in-japan-with-paytms-qr-tech/articleshow/66310108.cms|title=Papay in Japan with Paytm's QR tech|newspaper=Economic Times|date=22 October 2018}}</ref>


==International expansion==
=== Canada ===
===Canada===
Paytm Labs Inc. was established in [[Toronto]], [[Ontario]] in 2014 as a [[research and development]] division.<ref>{{cite web|title=About us|url=https://www.paytm.ca/about/|website=www.paytm.ca|access-date=26 October 2021|language=en}}</ref> It recently launched a fraud risk management platform called Pi for fintechs and digital marketplaces where transaction value is high.<ref>{{cite news|url=https://securitybrief.asia/story/paytm-labs-launches-ml-powered-fraud-risk-management-platform|title=Paytm Labs launches ML-powered fraud risk management platform|work=securitybrief.asia}}</ref><ref>{{cite news|last1=Ganguly|first1=Payal|title=Paytm: Paytm launches its digital wallet play in Canada|url=https://economictimes.indiatimes.com/small-biz/startups/paytm-launches-its-digital-wallet-play-in-canada/articleshow/57670360.cms|website=The Economic Times|access-date=26 October 2021}}</ref><ref>{{cite web|url=https://blog.paytm.com/paytm-goes-global-we-now-have-an-app-for-canadian-bill-payments-1e710b582c49|title=Paytm goes global, we now have an app for Canadian bill payments|publisher=Paytm|date=16 March 2017}}</ref>
Paytm set its foot in the international market for the first time in Canada, on 16 March 2017.<ref>{{cite web|url=https://blog.paytm.com/paytm-goes-global-we-now-have-an-app-for-canadian-bill-payments-1e710b582c49|title=Paytm goes global, we now have an app for Canadian bill payments|publisher=Paytm|date=16 March 2017}}</ref>


===Japan===
== Paytm Insider ==
On 22 October 2018, Paytm entered Japanese finTech market and introduced 'Paypay' with SoftBank and Yahoo Japan.<ref>{{cite web|url=https://m.economictimes.com/small-biz/startups/newsbuzz/paypay-in-japan-with-paytms-qr-tech/articleshow/66310108.cms|title=Papay in Japan with Paytms qr tech|publisher=Economic Times|date=22 October 2018}}</ref>
Paytm Insider is a mobile app that helps to book tickets for Cricket matches, live entertainment shows and sports games online.<ref>{{cite news|url=http://everythingexperiential.businessworld.in/article/Paytm-Insider-Swiggy-Steppinout-Join-Hands-To-Bring-Arijit-Singh-s-India-Tour-/16-11-2022-454396/|title=Paytm Insider & Swiggy Steppinout Join Hands To Bring Arijit Singh's 'India Tour'|work=Businessworld}}</ref><ref>{{cite news|url=https://english.sakshi.com/news/sports/why-you-cant-buy-ind-vs-aus-3rd-t20i-match-tickets-paytm-insider-161072|title=Why You Can't Buy IND vs AUS 3rd T20I Match Tickets on Paytm Insider|work=Sakshi}}</ref>


== Sponsorship ==
== Controversies ==
In July 2015, One97 Communications, the firm that owns the brand Paytm, acquired the title sponsorship rights for India's domestic and international [[cricket]] matches at home for a period of four years starting in August 2015.<ref>{{Cite news|url=http://www.business-standard.com/article/companies/paytm-bags-4-yr-bcci-title-sponsorship-for-rs-203-cr-115073001446_1.html|title=Paytm bags 4-yr BCCI title sponsorship for Rs 203 cr|last=Malvania|first=Urvi|date=2015-07-31|work=Business Standard India|access-date=2018-04-07}}</ref> The rights include sponsor branding of series with the title sponsor logo, designation as the title sponsor of the series, visibility at the stadium, and broadcast sponsorship rights. This also includes all [[Board of Control for Cricket in India|BCCI]] domestic ([[Ranji Trophy]], [[Duleep Trophy]], etc.) matches in India.
[[California]]-based [[PayPal]] filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.<ref>{{Cite web|url=https://www.thehindubusinessline.com/info-tech/paytm-has-copied-our-logo-paypal/article9430703.ece|title=Paytm has copied our logo: PayPal|first=Priyanka|last=Pani|website=@businessline|date=16 December 2016}}</ref>
 
Previously, Paytm had acquired sponsorship rights during the 8th season of [[Indian Premier League]]. It has also served as an associate sponsor on [[Sony TV (India)|Sony TV]] network (which has the telecast rights for IPL) and was the official partner of the IPL team [[Mumbai Indians]]. In March 2018, Paytm became the Umpire Partner of the IPL for five years.<ref>{{Cite news|url=https://www.news18.com/cricketnext/news/bcci-announces-paytm-as-official-umpire-partner-for-ipl-1686621.html|title=BCCI Announces Paytm as Official Umpire Partner for IPL|date=2018-03-12|work=News18|access-date=2018-04-07}}</ref>
 
== Paytm Payments Bank ==
[[File:Paytm payments bank.svg|300px|thumb|Paytm Payments Bank official logo]]
 
In August 2015, Paytm received a license from [[Reserve Bank of India]] to launch the Paytm Payments Bank as a separate entity.<ref name=":3">{{Cite news|url=https://inc42.com/buzz/rbi-selects-11-companies-to-set-up-payments-bank/|title=Paytm Along With 10 Others Receive License From RBI To Set Up Payments Banks - Inc42 Media|date=2015-08-19|work=Inc42 Media|access-date=2018-04-04|language=en-US}}</ref> Founder Vijay Shekhar Sharma will hold 51% share, One97 Communications  39% and 10% will be held by a subsidiary of One97 and Sharma. The bank was officially inaugurated in November 2017.<ref name=":1" />
 
It was set to launch over 1,00,000 banking outlets across India by the end of 2018.<ref>{{Cite news|url=http://www.financialexpress.com/money/paytm-payments-bank-benefits-to-open-100000-paytm-ka-atm-banking-outlets-savings-account-invest-rs-3000-cr/962123/|title=Paytm Payments Bank to open 100,000 Paytm Ka ATM outlets, set to invest Rs 3,000 cr|date=2017-12-05|work=The Financial Express|access-date=2018-04-07|language=en-US}}</ref> However, the bank's branches are yet to touch double digits.<ref>{{Cite web|url=https://www.financialexpress.com/industry/why-paytm-is-opening-branches-if-it-does-not-expect-more-customers-ceo-interview/1536822/|title=Why Paytm is opening branches if it does not expect more customers: CEO INTERVIEW|date=2019-04-03|website=The Financial Express|language=en-US|access-date=2019-09-27}}</ref>


The Bank has appointed veteran banker Satish Kumar Gupta as its new Managing Director and CEO.<ref>{{Cite news | url=https://www.livemint.com/Industry/0VVpaHtIuv32eYpTQnNfUN/Paytm-Payments-Bank-appoints-Satish-Kumar-Gupta-as-MD-and-CE.html |title = Paytm Payments Bank appoints Satish Kumar Gupta as MD and CEO|newspaper = Mint|date = 24 October 2018|last1 = Ahuja|first1 = Aakanksha}}</ref>
In May 2018, the Indian investigative news agency [[Cobrapost]] released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of [[Vijay Shekhar Sharma]].<ref>{{Cite news|url=https://www.thequint.com/news/politics/cobrapost-paytm-investigation-claim-about-pm-office|title=Cobrapost Siting: Paytm Senior VP Claims PMO Demanded Data of Paytm Users|work=Malavika Balasubramanian|publisher=[[The Quint]]|date=28 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|title=CobraPost Exposé: First Demonetisation Then Data Brokering; Should You Trust Paytm With Your Personal Data?|work=Aman Sethi|publisher=[[HuffPost]]|date=29 May 2018|access-date=30 September 2019|archive-url=https://web.archive.org/web/20191210155224/https://www.huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|archive-date=10 December 2019|url-status=dead}}</ref> During the meeting, he reportedly said the company had provided the [[Indian government|Indian Government]] with the personal data of Paytm users in the Indian state of [[Jammu and Kashmir (state)|Jammu and Kashmir]], violating user's privacy and policies.<ref>{{Cite news|url=https://www.androidauthority.com/did-indias-paytm-share-user-data-with-the-government-870102/|title=Did India's Paytm Share User Data With The Indian Government?|publisher=Android Authority|work=Abhisek Baxi|date=28 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://thewire.in/media/cobrapost-expose-top-paytm-official-claims-that-firm-was-asked-to-share-user-data-with-pmo|title=Cobrapost Expose: Senior VP at Paytm Claims Firm Was Asked to Share User Data with PMO|publisher=The Wire|date=29 May 2018|access-date=29 September 2019}}</ref> Later, [[BuzzFeed]] reported that, Sharma has close ties with India's ruling party [[Bhartiya Janata Party]].<ref>{{Cite news|url=https://www.buzzfeednews.com/article/pranavdixit/india-paytm-data-sharing-government-jammu-kashmir|title=India's Largest Digital Wallet Has Been Accused Of Handing Over User Data To The Government|work=Pranav Dixit|publisher=[[BuzzFeed]]|date=26 May 2018|access-date=30 September 2019}}</ref> Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on [[Twitter]].<ref>{{Cite news|url=https://timesofindia.indiatimes.com/india/we-do-not-share-user-data-with-third-parties-govt-paytm/articleshow/64333427.cms|title=We do not share user data with third-parties, government: Paytm|publisher=[[Times of India]]|date=26 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://www.pymnts.com/news/security-and-risk/2018/paytm-user-data-privacy-indian-government/|title=Paytm Accused Of Sharing User Data With Indian Government|publisher=PYMNTS|date=28 May 2018|access-date=30 September 2019}}</ref> Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".<ref>{{Cite news|url=https://www.thehindu.com/business/Industry/we-do-not-share-user-data-with-third-parties-government-paytm/article24000832.ece|title=We do not share user data with third-parties, govt: Paytm|work=[[The Hindu]]|date=26 May 2018|access-date=30 September 2019}}</ref><ref>{{Cite news|url=https://www.medianama.com/2018/05/223-paytm-cobrapost-sting/|title=Paytm responds to Cobrapost siting, and claims that it never shares users data|work=Rashi Varshney|publisher=Medianama|date=28 May 2018|access-date=30 September 2019}}</ref>


== Paytm Mall ==
Paytm has alleged that the [[List of telecom companies in India|Indian telecom companies]] are not blocking numbers used for [[phishing]] activities and sued them for ₹100 crores in the Delhi High Court.<ref>{{cite news|url=https://www.business-standard.com/article/companies/paytm-moves-delhi-hc-claiming-telcos-not-stopping-phishing-over-networks-120052901684_1.html|title=Paytm moves Delhi HC claiming telcos not stopping 'phishing' over networks|work=Business Standard}}</ref>
In February 2017, Paytm launched its Paytm Mall app, which allows consumers to shop from 1.4 lakh registered sellers.<ref>{{Cite web|url=https://www.moneycontrol.com/news/business/startup/paytm-crosses-200-million-users-launches-paytm-mall-app-1034325.html|title=Paytm crosses 200 million users; launches Paytm Mall app|website=Moneycontrol|language=en-US|access-date=2018-09-07}}</ref> Paytm Mall is a B2C model inspired by China's largest B2C retail platform TMall. Sellers have to pass through Paytm-certified warehouses and channels to ensure consumer trust. Paytm Mall has set up 17 fulfillment centres across India and partnered with more than 40 couriers. Paytm Mall raised $200 million from Alibaba Group and SAIF Partners in March 2018.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/hoping-for-a-different-outcome-paytm-mall-has-a-different-strategy-to-do-business/articleshow/59998998.cms|title=Hoping for a different outcome, Paytm Mall has a different strategy to do business|last=Tyagi|first=Chhavi|date=2017-08-10|work=The Economic Times|access-date=2018-09-07}}</ref> In May 2018, it posted a loss of approximately ₹1,800 crore with a revenue of ₹774 crore for financial year 2018. The market share of Paytm Mall dropped to 3 percent in 2018 from 5.6 percent in 2017.<ref>{{Cite news|url=https://economictimes.indiatimes.com/small-biz/startups/newsbuzz/how-paytm-killed-its-e-commerce-dream-in-india/articleshow/69140573.cms?from=mdr|title=How Paytm killed its e-commerce dream in India|date=2019-05-02|work=The Economic Times|access-date=2019-08-28}}</ref>


== Controversies ==
On 18 September 2020, the firm's official app was briefly unlisted from the [[Google Play Store]] allegedly due to violations of the Play Store's gambling policy.<ref>{{Cite web|last=Paytm|date=18 September 2020|title=Your Money is Safe with us — the Paytm App will be back on Google Play Store shortly.|url=https://blog.paytm.com/your-money-is-safe-with-us-the-paytm-android-app-will-be-back-on-google-play-store-shortly-7de35723cb9d|access-date=18 September 2020|website=Medium|language=en}}</ref><ref>{{Cite news|last=Ishwar|first=Sai|date=18 September 2020|title=Paytm returns hours after Play Store exit over alleged policy violation|work=Business Standard India|url=https://www.business-standard.com/article/companies/paytm-returns-hours-after-play-store-exit-over-alleged-policy-violation-120091801631_1.html|access-date=18 September 2020}}</ref> The company claimed that [[Google]] did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app [[Google Pay (mobile app)|Google Pay]] offered similar 'cashback' offers and suffered no repercussions.<ref>{{Cite web|last=Bhalla|first=Tarush|date=20 September 2020|title=Paytm hits back at Google, terms its brief ban from Play Store as 'arm-twisting'|url=https://www.livemint.com/companies/news/paytm-hits-back-at-google-calls-its-ban-arm-twisting-11600607731444.html|access-date=21 September 2020|website=mint|language=en}}</ref><ref>{{Cite web|last=Paytm|date=20 September 2020|title=The story behind Paytm App's de-listing from Google Play Store|url=https://blog.paytm.com/the-story-behind-paytm-apps-de-listing-from-google-play-store-42b3b6f54da0|access-date=21 September 2020|website=Medium|language=en}}</ref>
[[California]]-based [[PayPal]] filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.<ref>{{Cite web|url=https://www.thehindubusinessline.com/info-tech/paytm-has-copied-our-logo-paypal/article9430703.ece|title=Paytm has copied our logo: PayPal|first=Priyanka|last=Pani|website=@businessline}}</ref>


In May 2018, the Indian investigative news agency [[Cobrapost]] released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of [[Vijay Shekhar Sharma]].<ref>{{Cite news|url=https://www.thequint.com/news/politics/cobrapost-paytm-investigation-claim-about-pm-office|title=Cobrapost Siting: Paytm Senior VP Claims PMO Demanded Data of Paytm Users|work=Malavika Balasubramanian|publisher=[[The Quint]]|date=2018-05-28|access-date=2019-09-30}}</ref><ref>{{Cite news|url=https://huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|title=CobraPost Exposé: First Demonetisation Then Data Brokering; Should You Trust Paytm With Your Personal Data?|work=Aman Sethi|publisher=[[HuffPost]]|date=2018-05-29|access-date=2019-09-30|archive-url=https://web.archive.org/web/20191210155224/https://www.huffingtonpost.in/2018/05/28/cobrapost-expose-first-demonetisation-then-data-brokering-should-you-trust-paytm-with-your-personal-data_a_23445555/|archive-date=10 December 2019|url-status=dead}}</ref> During the meeting, he reportedly said the company had provided the [[Indian government|Indian Government]] with the personal data of Paytm users in the Indian state of [[Jammu and Kashmir (state)|Jammu and Kashmir]], violating user's privacy and policies.<ref>{{Cite news|url=https://www.androidauthority.com/did-indias-paytm-share-user-data-with-the-government-870102/|title=Did India's Paytm Share User Data With The Indian Government?|publisher=Android Authority|work=Abhisek Baxi|date=2018-05-28|access-date=2019-09-30}}</ref><ref>{{Cite news|url=https://thewire.in/media/cobrapost-expose-top-paytm-official-claims-that-firm-was-asked-to-share-user-data-with-pmo|title=Cobrapost Expose: Senior VP at Paytm Claims Firm Was Asked to Share User Data with PMO|publisher=The Wire|date=2018-05-29|access-date=2019-09-29}}</ref> Later, [[Buzzfeed]] reported that, Sharma has close ties with India's ruling party [[Bhartiya Janata Party]].<ref>{{Cite news|url=https://www.buzzfeednews.com/article/pranavdixit/india-paytm-data-sharing-government-jammu-kashmir|title=India's Largest Digital Wallet Has Been Accused Of Handing Over User Data To The Government|work=Pranav Dixit|publisher=[[Buzzfeed]]|date=2018-05-26|access-date=2019-09-30}}</ref> Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on [[Twitter]].<ref>{{Cite news|url=https://timesofindia.indiatimes.com/india/we-do-not-share-user-data-with-third-parties-govt-paytm/articleshow/64333427.cms|title=We do not share user data with third-parties, government: Paytm|publisher=[[Times of India]]|date=2018-05-26|access-date=2019-09-30}}</ref><ref>{{Cite news|url=https://www.pymnts.com/news/security-and-risk/2018/paytm-user-data-privacy-indian-government/|title=Paytm Accused Of Sharing User Data With Indian Government|publisher=PYMNTS|date=2018-05-28|access-date=2019-09-30}}</ref> Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".<ref>{{Cite news|url=https://www.thehindu.com/business/Industry/we-do-not-share-user-data-with-third-parties-government-paytm/article24000832.ece|title=We do not share user data with third-parties, govt: Paytm|work=[[The Hindu]]|date=2018-05-26|access-date=2019-09-30}}</ref><ref>{{Cite news|url=https://www.medianama.com/2018/05/223-paytm-cobrapost-sting/|title=Paytm responds to Cobrapost siting, and claims that it never shares users data|work=Rashi Varshney|publisher=Medianama|date=2018-05-28|access-date=2019-09-30}}</ref>
In March 2022, the [[Reserve Bank of India]] barred [[Paytm Payments Bank]] from signing up new customers after an inspection found that the company was leaking customer data to China-based entities which indirectly owned a stake in Paytm Payments Bank.<ref>{{Cite web|url=https://www.bloomberg.com/news/articles/2022-03-14/india-said-to-punish-paytm-bank-for-data-leaks-to-chinese-firms|title=Paytm Bank Punished for Sharing Data Abroad, Verification Lapses|date=14 March 2022|via=www.bloomberg.com}}</ref>


Paytm has alleged that the Indian telecom companies are not blocking numbers used for [[phishing]] activities and sued them for ₹100 crore in the [[Delhi High Court]].<ref>{{Cite news|title=Paytm claims telecom firms not preventing phishing; HC seeks Centre, TRAI response|url=https://www.republicworld.com/india-news/general-news/paytm-claims-telecom-firms-not-preventing-phishing-hc-seeks-centre-t|access-date=2020-06-03|website=Republic World}}</ref>
== Charity ==
During the [[COVID-19 pandemic in India]], Paytm contributed {{INR}}10 to every single user who pays to the [[PM CARES fund]] via their app; within ten days they had collected {{INR}}100 crores in their app. Their 1,200 employees contributed 15 days or even a few months of their salaries to the fund.<ref>{{cite news|title=Coronavirus: Paytm collects Rs 100 crore for PM-CARES fund from donors|url=https://www.businesstoday.in/current/corporate/coronavirus-paytm-collects-Rs-100-crore-for-pm-cares-fund-from-donors/story/400754.html|access-date=16 April 2020|work=businesstoday.in}}</ref>


On 18 September 2020, the firmsofficial app was briefly unlisted from the [[Google Play Store]] allegedly due to violations of the Play Store's gambling policy.<ref>{{Cite web|last=Paytm|date=2020-09-18|title=Your Money is Safe with us — the Paytm App will be back on Google Play Store shortly.|url=https://blog.paytm.com/your-money-is-safe-with-us-the-paytm-android-app-will-be-back-on-google-play-store-shortly-7de35723cb9d|access-date=2020-09-18|website=Medium|language=en}}</ref><ref>{{Cite news|last=Ishwar|first=Sai|date=2020-09-18|title=Paytm returns hours after Play Store exit over alleged policy violation|work=Business Standard India|url=https://www.business-standard.com/article/companies/paytm-returns-hours-after-play-store-exit-over-alleged-policy-violation-120091801631_1.html|access-date=2020-09-18}}</ref> The company claimed that Google did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app [[Google Pay]] offered similar 'cashback' offers and suffered no repercussions.<ref>{{Cite web|last=Bhalla|first=Tarush|date=2020-09-20|title=Paytm hits back at Google, terms its brief ban from Play Store as 'arm-twisting'|url=https://www.livemint.com/companies/news/paytm-hits-back-at-google-calls-its-ban-arm-twisting-11600607731444.html|access-date=2020-09-21|website=mint|language=en}}</ref><ref>{{Cite web|last=Paytm|date=2020-09-20|title=The story behind Paytm App's de-listing from Google Play Store|url=https://blog.paytm.com/the-story-behind-paytm-apps-de-listing-from-google-play-store-42b3b6f54da0|access-date=2020-09-21|website=Medium|language=en}}</ref>
Through their platform, Paytm made 21,000 [[oxygen concentrator]]s available for people in need,<ref>{{Cite web|last=www.ETRetail.com|title=Paytm to make available 21,000 oxygen concentrators from May 1st week – ET Retail|url=https://retail.economictimes.indiatimes.com/news/industry/paytm-to-make-available-21000-oxygen-concentrators-from-may-1st-week/82291180|access-date=17 June 2021|website=ETRetail.com|language=en}}</ref> and donated oxygen plants in 13 worst-hit cities to help hospitals get oxygen.<ref>{{Cite web|author=Staff Writer|date=4 May 2021|title=Paytm to set up oxygen plants across 13 cities to assist hospitals|url=https://www.livemint.com/companies/news/paytm-to-set-up-oxygen-plants-across-13-cities-to-assist-hospitals-11620122911152.html|access-date=17 June 2021|website=mint|language=en}}</ref>


==Donations==
In August 2022, Paytm Foundation partnered with United Nations Environment Program (UNEP) to set up the Air Quality Action Forum (AQAF) to curb air pollution in India.<ref>{{cite news|url=https://paytm.com/blog/sustainability/paytm-foundation-united-nations-environment-program/|title=Paytm Foundation, United Nations Environment Program Join Hands to Establish Air Quality Action Forum|work=Paytm}}</ref>
During the [[COVID-19 pandemic in India]], Paytm contributed {{INR}}10 to every single user who pays to the [[PM CARES fund]] via their app; within ten days they had collected {{INR}}100 crore in their app. Their 1,200 employees contributed their 15 days or even a few months of their salaries to the fund.<ref>{{cite news |title=Coronavirus: Paytm collects Rs 100 crore for PM-CARES fund from donors |url=https://www.businesstoday.in/current/corporate/coronavirus-paytm-collects-rs-100-crore-for-pm-cares-fund-from-donors/story/400754.html |access-date=16 April 2020 |work=businesstoday.in}}</ref>
Through their platform, Paytm made 21,000 oxygen concentrators available for people in need,<ref>{{Cite web|last=www.ETRetail.com|title=Paytm to make available 21,000 oxygen concentrators from May 1st week - ET Retail|url=https://retail.economictimes.indiatimes.com/news/industry/paytm-to-make-available-21000-oxygen-concentrators-from-may-1st-week/82291180|access-date=2021-06-17|website=ETRetail.com|language=en}}</ref> and donated oxygen plants in 13 worst-hit cities to help hospitals get oxygen.<ref>{{Cite web|author=Staff Writer|date=2021-05-04|title=Paytm to set up oxygen plants across 13 cities to assist hospitals|url=https://www.livemint.com/companies/news/paytm-to-set-up-oxygen-plants-across-13-cities-to-assist-hospitals-11620122911152.html|access-date=2021-06-17|website=mint|language=en}}</ref>


== Awards and recognition ==
== Awards and recognition ==
* Outstanding Startup of the Year Award at ''[[Forbes]]'' Leadership Awards 2016<ref>{{Cite web|url=http://www.forbesindia.com/aperture/leadership-awards-2016/winners-forbes-india-leadership-awards-2016/44725/7|title=Winners: Forbes India Leadership Awards 2016 {{!}} Forbes India|website=Forbes India|language=en-US|access-date=2018-04-07}}</ref>
* Paytm won the award for Best UPI App, Most Design User-friendly Fintech App and the Most Innovative Use of Technology at Global Fintech Fest 2022.<ref>{{cite news|url=https://awards.globalfintechfest.com/winnerlist|title=Winners|work=globalfintechfest}}</ref>
* The Divide: A Social Experiment by Paytm won at the ET Brand Equity Spott Awards 2022 under Social Awareness through Short film/Videos category.<ref>{{cite news|url=https://brandequity.economictimes.indiatimes.com/spott-awards2022/winners-list|title=BrandEquity|work=Economic Times}}</ref>
* Paytm won the Best Unicorn title at BW Businessworld Unicorn Summit and Awards 2022.<ref>{{cite news|url=https://bwdisrupt.businessworld.in/article/BW-Unicorn-Awards-2022-Paytm-Bags-The-Best-Unicorn-Title/27-07-2022-438959/|title=BW Unicorn Awards 2022: Paytm Bags The Best Unicorn Title|work=Businessworld}}</ref>
* At the Rural and Urban Development Summit and Awards 2022 presented by the Minister of State for Ministry of Housing and Urban Affairs, Government of India, Paytm won the awards for Most Trusted Brand of the Year and Paytm Soundbox won the award for Best IoT Solution of the Year.<ref>{{cite news|url=https://www.aninews.in/news/business/business/pan-india-excellence-awards-for-rural-and-urban-development-summit-and-awards-2022-distributed-by-government-of-india20220726182809/|work=ANI News|title=Pan India Excellence Awards for Rural and Urban Development Summit and Awards 2022 distributed by Government of India}}</ref>
* Paytm was recognised as the 'Employer of the Future' by the Fortune India magazine.<ref>{{cite news|url=https://www.fortuneindia.com/long-reads/employers-of-the-future-how-we-did-it/108531|title=Employers Of The Future: How We Did It|work=Fortune India}}</ref>
* It won the [[IAMAI]]'s India Digital Award 2021 for Best FinTech Growth Story by the [[Internet and Mobile Association of India]].<ref>{{cite web|title=India Digital Awards Winner 2021|url=https://www.iamaiida.in/Winners_21.php|publisher=iamaiida.in}}</ref>
* It was conferred Outstanding Startup of the Year Award at ''[[Forbes]]'' Leadership Awards 2016.<ref>{{Cite web|url=http://www.forbesindia.com/aperture/leadership-awards-2016/winners-forbes-india-leadership-awards-2016/44725/7|title=Winners: Forbes India Leadership Awards 2016 {{!}} Forbes India|website=Forbes India|language=en-US|access-date=7 April 2018}}</ref>
* Paytm was awarded the FT Future of Fintech Awards by the ''[[Financial Times]]'' in 2016.<ref>{{cite news|last1=Jenkins|first1=Patrick|title=Paytm and Transmit Security win FT Fintech awards|url=https://www.ft.com/content/1a92d762-ac1b-11e6-ba7d-76378e4fef24|publisher=[[Financial Times]]|date=16 November 2016}}</ref>
* Paytm was announced as the finalist of the Meffys Awards 2015 under the mobile money category.<ref>{{cite news|title=Meffys 2015 Finalists|url=https://mobileecosystemforum.com/2015/09/10/finalists-announced-for-12th-annual-meffys-2/|publisher=Meffys|date=10 September 2015}}</ref>
* It won the MMA Smarties Award Gold for Mobile App & Silver for mCommerce by the Mobile Marketing Association in 2014.<ref>{{cite news|title=HUL, BJP, PHD India among winners at MMA SMARTIES India 2014 Awards|url=https://www.exchange4media.com/marketing-news/hulbjpphd-india-among-winners-at-mma-smarties-india-2014-awards-57437.html|publisher=Exchange4media|date=12 September 2014}}</ref>


==See also==
== See also ==
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{{div col|colwidth=30em}}
*[[E-commerce payment system]]
*[[PhonePe]]
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{{div col end}}
{{Portal bar|Internet|Companies|India|Technology}}


==References==
 
== References ==
{{reflist}}
{{reflist}}


==External links==
== External links ==
* [https://paytm.com/ Official website]
* [https://paytm.com/ Official website]
* [https://businessplanhindi.in/]


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{{Banking in India}}
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[[Category:Companies based in Noida]]
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[[Category:E-commerce in India]]
[[Category:E-commerce in India]]
[[Category:Mobile payments in India]]
[[Category:Indian brands]]
[[Category:Indian brands]]
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[[Category:Online payments]]
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[[Category:Privately held companies of India]]
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[[Category:Softbank portfolio companies]]
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[[Category:2021 initial public offerings]]
[[Category:Mobile payments]]
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[[Category:Companies listed on the National Stock Exchange of India]]
[[Category:Retail companies established in 2010]]
[[Category:Online retailers of India]]

Revision as of 11:22, 9 September 2023


Not to be confused with Paym.

Paytm
One 97 Communications Paytm Ltd.
Traded as
ISININE982J01020
Industry
FoundedAugust 2010; 15 years ago (2010-08) in New Delhi, India
Founder(s)Vijay Shekhar Sharma
Headquarters
Noida, Uttar Pradesh
,
India
Areas served
Key people
  • Vijay Shekhar Sharma (CEO)
Products
Services
RevenueIncrease ₹7,990 crore (US$1.1 billion) (FY23)[2]
Template:Positive decrease ₹−1,730 crore (US$−240 million) (FY23)[2]
Template:Positive decrease ₹−1,568 crore (US$−220 million) (FY23)[2]
Owners
  • Vijay Shekhar Sharma (8.92%)[3]
  • Ant Group (24.88%)
  • SVF India Holdings (Cayman) Ltd (17.46%)
  • Saif Iii Mauritius Company Ltd (10.59%)
  • Axis Trustee Services Ltd (4.77%)
  • Bh International Holdings (2.41%)
  • Canada Pension Plan Investment Board (1.71%)
MembersIncrease 35 crore
(350 million)[4] (FY19)
ParentOne97 Communications
Websitepaytm.com

Paytm (acronym for "pay through mobile") is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida.[5] It was founded in 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through its QR code, Payment Soundbox, Android based-point of sale machine and online payment gateway offerings.[6] In partnership with financial institutions, Paytm offers financial services such as microloans and buy now, pay later to its consumers and merchants.[5] Apart from bill payments and money transfer, the company also provides ticketing services, retail brokerage products and online games.[7][8][9]

Paytm's parent company, One97 Communications, got listed on the Indian stock exchanges on 18 November 2021 after an initial public offering, which was the largest in India at the time.[10] For the fiscal year 2022–23, Paytm's gross merchandise value (GMV) was reported to be ₹13.2 lakh crore (US$190 billion).[11][12][13][14]

History

Paytm was founded in August 2010 with an initial investment of US$2 million by its founder Vijay Shekhar Sharma in Noida, Delhi NCR. It started off as a prepaid mobile and DTH recharge platform, and later added debit card, postpaid mobile and landline bill payments in 2013.[15]

In October 2011, Sapphire Ventures (fka SAP Ventures) invested $10 million in One97 Communications Ltd.[16] By January 2014, the company had launched the Paytm Wallet, which the Indian Railways and Uber added as a payment option.[17] It launched into e-commerce with online deals and bus ticketing. In 2015, it added education fees, metro recharges, electricity, gas, and water bill payments.[18] Paytm's registered user base grew from 1.18 crore in August 2014 to 10.4 crore in August 2015. Its travel business crossed $500 million in annualised GMV run rate, with 20 lakh tickets booked per month.[19]

In March 2015, Paytm received its huge stake from Chinese e-commerce company Alibaba Group, after Ant Financial Services Group, an Alibaba Group affiliate, took 40% stock in Paytm as part of a strategic agreement.[20] Soon after, it received backing from Ratan Tata, the MD of Tata Sons.[21] In August 2016, Paytm raised funding from Mountain Capital, one of Taiwan-based MediaTek's investment funds at a valuation of over $5 billion.[22] Also in 2016, it launched movies, events and amusement parks ticketing[23] as well as flight ticket bookings and Paytm QR.[24] Later that year, it launched rail bookings[25] and gift cards.

In May 2017, Paytm received its biggest round of stake by a single investor – SoftBank, thus bringing the company's valuation to an estimated $10 billion.[26] In August 2018, Berkshire Hathaway invested $356 million for 3%- 4% stake in Paytm,[27][28] although Berkshire Hathaway confirmed that Warren Buffett was not involved in the transaction.[29]

In 2017, it became India's first payment app to cross over 10 crore app downloads.[30] The same year, it launched Paytm Gold,[31] a product that allowed users to buy as little as ₹1 of pure gold online. It also launched Paytm Payments Bank[32][33] and ‘Inbox’, a messaging platform with in-chat payments.[34] By 2018, it started allowing merchants to accept Paytm, UPI and card payments directly into their bank accounts at 0% charge.[35][36]) It also launched the ‘Paytm for Business’ app (now called Business with Paytm App), allowing merchants to track their payments and day-to-day settlements.[37] Its merchant base to grow to more than 70 lakh by March 2018. It launched two new wealth management products - Paytm Gold Savings Plan and Gold Gifting for long-term savings.[38][39] In January 2018, it entered into a joint venture with Alibaba Group-owned gaming company AGTech Holdings to launch Gamepind, a mobile gaming platform.[40] It was rebranded as Paytm First Games in June 2019.[41] In March 2018, Paytm Money was started with an investment of ₹9 crore[42][43] for investment and wealth management.[44]

In March 2019, the firm launched a subscription based loyalty program called Paytm First,[45] and in May 2019, it partnered with Citibank to launch Paytm First credit card[46][47] On 25 November 2019, Paytm raised $1 billion in a funding round led by US asset manager T Rowe Price along with existing investors Ant Financial and SoftBank Vision Fund.[48] In July 2020, Tata Starbucks partnered with Paytm allowing its customers to order food online during the COVID-19 pandemic.[49]

In July 2021, One97 Communications filed a draft red herring prospectus with the Securities and Exchange Board of India to launch its initial public offering (IPO).[50][51] It launched its IPO in November 2021, raising ₹18,300 crore (US$2.6 billion) at a valuation of US$20 billion.[52] It was the largest ever IPO in India.[53] The shares began trading on 18 November 2021, opening at ₹1,950 on the NSE, 9.3% below the upper band of the IPO price range, and closed down more than 27% at ₹1,560,[54] making it the biggest drop on a listing day in Indian IPO history.[55]

In December 2021, Paytm launched Paytm Wealth Academy.[56]

Funding and shareholding

A Paytm KYC point in Kolkata.
A Paytm KYC point in Kolkata.

Post-IPO shareholding (as of June 2022):[57][58]

Shareholders Shareholding
Vijay Shekhar Sharma 19.42%
Ant Group 13.5%
SVF India Holdings (Cayman) Ltd 17.46%
Saif lii Mauritius Company Ltd 10.59%
Axis Trustee Services Ltd 4.77%
Saif Partners India lv Ltd 4.5%
Bh International Holdings 2.41%
Canada Pension Plan Investment Board 1.71%
Total 75.24%

Investments and acquisitions

In 2013, Paytm acquired Plustxt for under $2 million. Plustxt was started by IT graduates Pratyush Prasanna, Parag Arora, Lokesh Chauhan and Lohit V that allowed fast text messaging in any Indian language.[59]

Paytm invested $5 million in auto-rickshaw aggregator and hyperlocal delivery firm Jugnoo in 2015.[60] It also acquired Delhi-based consumer behaviour prediction platform Shifu[61] and local services startup Near.in.[62] In 2016, it invested in logistics startups LogiNext and XpressBees.[63] Healthcare startup QorQL, which uses artificial intelligence (AI) and big data to assist medical care, received investment from Paytm in April 2017[64] In July 2017, it acquired a majority stake in online ticketing and events platform Insider.in,[65] backed by event management company Only Much Louder (OML) and mobile loyalty startup MobiQuest. It also acquired Little and nearbuy.com during 2017.[66] an India-based, hyper-local eCommerce company.In December 2017, nearbuy.com merged with Little App, while raising fresh capital from Paytm.[67] As part of the deal, the competitor companies would merge under the leadership of co-founder and CEO Ankur Warikoo, while Paytm would acquire majority ownership of the merged entity.

The company acquired the startup Cube26 in January 2018 [68] and hotel booking platform NightStay in 2019.[69]

Paytm board has approved a resolution which would allot 47,042 equity shares to 60 employees under its ESOP Scheme 2008 and ESOP Scheme 2019.[70]

In October 2021, Paytm acquired digital lending company CreditMate.[71]

International expansion

Japan

Main article: PayPay

Paytm established a joint venture with SoftBank and Yahoo Japan, called PayPay Corporation, to offer services in the Japanese market. Paytm launched the PayPay app, a QR-based payment settlement service, in Japan on 22 October 2018.[72]

Canada

Paytm Labs Inc. was established in Toronto, Ontario in 2014 as a research and development division.[73] It recently launched a fraud risk management platform called Pi for fintechs and digital marketplaces where transaction value is high.[74][75][76]

Paytm Insider

Paytm Insider is a mobile app that helps to book tickets for Cricket matches, live entertainment shows and sports games online.[77][78]

Controversies

California-based PayPal filed a case against Paytm in the Indian trademark office for using a logo with a similar colour combination to its own on 18 November 2016.[79]

In May 2018, the Indian investigative news agency Cobrapost released a video of an undercover reporter meeting with Paytm's vice president, Ajay Shekhar Sharma who is the brother of Vijay Shekhar Sharma.[80][81] During the meeting, he reportedly said the company had provided the Indian Government with the personal data of Paytm users in the Indian state of Jammu and Kashmir, violating user's privacy and policies.[82][83] Later, BuzzFeed reported that, Sharma has close ties with India's ruling party Bhartiya Janata Party.[84] Meanwhile, in response, the company tweeted that, it had never shared user's data with third parties, denied the contents in the video, and stated that it had never received requests from law enforcement on Twitter.[85][86] Paytm also stated that any person claiming otherwise "is not aware of the policy and is not authorised to speak on behalf of the company".[87][88]

Paytm has alleged that the Indian telecom companies are not blocking numbers used for phishing activities and sued them for ₹100 crores in the Delhi High Court.[89]

On 18 September 2020, the firm's official app was briefly unlisted from the Google Play Store allegedly due to violations of the Play Store's gambling policy.[90][91] The company claimed that Google did not offer any prior warning or give the company an opportunity to explain its views on the contentious 'cashback' offers while claiming that Google's own payments app Google Pay offered similar 'cashback' offers and suffered no repercussions.[92][93]

In March 2022, the Reserve Bank of India barred Paytm Payments Bank from signing up new customers after an inspection found that the company was leaking customer data to China-based entities which indirectly owned a stake in Paytm Payments Bank.[94]

Charity

During the COVID-19 pandemic in India, Paytm contributed ₹10 to every single user who pays to the PM CARES fund via their app; within ten days they had collected ₹100 crores in their app. Their 1,200 employees contributed 15 days or even a few months of their salaries to the fund.[95]

Through their platform, Paytm made 21,000 oxygen concentrators available for people in need,[96] and donated oxygen plants in 13 worst-hit cities to help hospitals get oxygen.[97]

In August 2022, Paytm Foundation partnered with United Nations Environment Program (UNEP) to set up the Air Quality Action Forum (AQAF) to curb air pollution in India.[98]

Awards and recognition

  • Paytm won the award for Best UPI App, Most Design User-friendly Fintech App and the Most Innovative Use of Technology at Global Fintech Fest 2022.[99]
  • The Divide: A Social Experiment by Paytm won at the ET Brand Equity Spott Awards 2022 under Social Awareness through Short film/Videos category.[100]
  • Paytm won the Best Unicorn title at BW Businessworld Unicorn Summit and Awards 2022.[101]
  • At the Rural and Urban Development Summit and Awards 2022 presented by the Minister of State for Ministry of Housing and Urban Affairs, Government of India, Paytm won the awards for Most Trusted Brand of the Year and Paytm Soundbox won the award for Best IoT Solution of the Year.[102]
  • Paytm was recognised as the 'Employer of the Future' by the Fortune India magazine.[103]
  • It won the IAMAI's India Digital Award 2021 for Best FinTech Growth Story by the Internet and Mobile Association of India.[104]
  • It was conferred Outstanding Startup of the Year Award at Forbes Leadership Awards 2016.[105]
  • Paytm was awarded the FT Future of Fintech Awards by the Financial Times in 2016.[106]
  • Paytm was announced as the finalist of the Meffys Awards 2015 under the mobile money category.[107]
  • It won the MMA Smarties Award Gold for Mobile App & Silver for mCommerce by the Mobile Marketing Association in 2014.[108]

See also


References

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  4. ↑ "Paytm achieves of GTV growth over $50 billion in (FY2019), clocks 5.5 billion transactions". The Hindu. 5 June 2019. Retrieved 30 September 2019.
  5. ↑ 5.0 5.1 "Outcome of Board Meeting – Financial Results for the quarter and nine months ended December 31, 2021" (PDF). bseindia.
  6. ↑ Ganguly, Payal. "Paytm promotes SVP Kiran Vasireddy to the position of COO". The Economic Times. Retrieved 4 April 2018.
  7. ↑ Modi, Ajay (9 January 2019). "Paytm Travel eyes top spot in online bus, flight ticket bookings". Business Standard India. Retrieved 6 June 2022.
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