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| Industry | Software |
|---|---|
| Founded | 2011 |
| Founder(s)s | Shivakumar Ganesan Ishwar Sridharan Siddharth Ramesh |
| Headquarters | , India |
Key people | Shivakumar Ganesan (CEO) Ishwar Sridharan (COO) Sachin Bhatia (CGO) |
| Website | exotel |
Exotel Techcom is an Indian company that provides cloud-based voice-over-Internet protocol (VoIP) services, enabling users to make and receive calls and messages.[1][2] It is based in Bengaluru.[3]
History[edit | edit source]
Exotel was founded in July 2011 by Shivakumar Ganesan, Ishwar Sridharan, and Siddharth Ramesh.[1][4] In 2012, Exotel raised its first seed funding round from Mumbai Angels and Blume Ventures, to develop cloud contact centers for small and medium-sized businesses in India.[5][6] In 2013, Exotel introduced developer APIs in India.[7]
In late 2020, A91 led a $5.4 million Series B funding round for Exotel.[5][2]
In September 2021, Exotel raised $35 million in a Series C funding.[8][9]
In January 2022, Exotel raised $40 million in a Series D financing round led by Steadview Capital.[10]
Mergers and acquisitions[edit | edit source]
In February 2015, Exotel acquired Singapore-based voice recognition platform, Croak.it.[11]
In June 2021, Ameyo, a cloud-based contact center services provider, was merged into Exotel.[12] In November 2021, Exotel acquired Cogno AI.[13]
In June 2024, Exotel launched multilingual autonomous contact centers.[14]
Platform[edit | edit source]
Exotel has developed a telephone privacy platform that encrypts, and routes calls through its servers, allowing customers of online services to communicate with service providers without disclosing their actual mobile numbers.[1] Its platform includes a contact center, application programming interfaces (APIs), and chat bots.[10] The platform enables clients to interact with users through multiple touchpoints such as co-browsing, video communication, or web chat.[10][15]
References[edit | edit source]
- ↑ 1.0 1.1 1.2 John, Nirmal (5 February 2016). "Under cover, inside your cellphone". Fortune India.
- ↑ 2.0 2.1 Raghavendra, Sumanth (28 January 2021). "Exotel's US$5.4 million Series B—an unusual startup funding story". The Ken.
- ↑ Ramakrishnan, N. (31 January 2014). "In the cloud, calling SMEs". The Hindu Business Line. Archived from the original on 31 January 2014.
- ↑ "Exotel: Your business phone line gets smarter". Moneycontrol.
- ↑ 5.0 5.1 Sriram, M. (20 January 2022). "The rise, fall and resurrection of a startup: How Exotel persevered through a tumultuous decade". Moneycontrol.
- ↑ "Cloud Telephony startup Exotel gets Rs 2.5cr from Mumbai Angels, Blume". Reuters. 5 March 2016. Archived from the original on 5 March 2016.
- ↑ Ghoshal, Abhimanyu (27 May 2013). "India's Exotel Launches Smart Telephony API in Beta". TNW.
- ↑ "Exotel acquires Cogno AI to build a full-stack customer engagement platform". 11 November 2021 – via The Economic Times - The Times of India.
- ↑ SN, Vikas. "Customer engagement platform Exotel raises $40 million funding led by Steadview Capital". Moneycontrol.
- ↑ 10.0 10.1 10.2 Singh, Manish (4 January 2022). "Cloud telephony startup Exotel raises $40 million". TechCrunch.
- ↑ "Cloud telephony start-up Exotel acquires voice recognition platform Croak.it". Business Standard.
- ↑ "Exotel, Ameyo join forces to address cloud-based contact centre services". 29 June 2021 – via The Economic Times - The Times of India.
- ↑ "Exotel acquires Cogno AI to build a full-stack customer engagement platform". 11 November 2021 – via The Economic Times - The Times of India.
- ↑ "Exotel unveils multilingual autonomous contact centers". 27 June 2024 – via The Hindu.
- ↑ "​Meet your next-gen telephone operator - Times Of India". The Times of India. 29 March 2013. Archived from the original on 29 March 2013.