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Centralized Public Grievance Redress and Monitoring System: Difference between revisions
Centralized Public Grievance Redress and Monitoring System (edit)
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Despite the Prime Ministers efforts, the grievance redressal mechanism is said to be yet not effective since most grievances are either rejected, disposed or closed. The bureaucrats are said to dispose pleas and grievances without resolving or addressing the issue. Though government is taking effective measures to help people some of the bureaucrats in the system do not help in sound performance of these schemes.{{citation needed|date=January 2020}} | Despite the Prime Ministers efforts, the grievance redressal mechanism is said to be yet not effective since most grievances are either rejected, disposed or closed. The bureaucrats are said to dispose pleas and grievances without resolving or addressing the issue. Though government is taking effective measures to help people some of the bureaucrats in the system do not help in sound performance of these schemes.{{citation needed|date=January 2020}} | ||
An example of this could be seen on the case of slain right to information ([[Right to Information Act, 2005|Right to Information Act]]) activist [[Satish Shetty]] who was murdered in [[Talegaon Dabhade]] in Pune on | An example of this could be seen on the case of slain right to information ([[Right to Information Act, 2005|Right to Information Act]]) activist [[Satish Shetty]] who was murdered in [[Talegaon Dabhade]] in Pune on 13 January 2010. Sandeep Shetty, brother of Satish Shetty, said that in July 2015, about a month-and-a-half previously, he had sent all details of the case to “pgportal.gov.in”, the official web portal for public grievances redressal. He said he got a reply saying “Your grievance has been registered vide registration number PMOPG/E/2015/0119691. Please quote the same in your future correspondence.” | ||
“But there is no progress further”.<ref>{{cite web|url=http://indianexpress.com/article/pune/filed-complaint-with-pms-portal-but-all-in-vain-says-slain-rti-activists-brother/|title=Filed complaint with PM's portal, but all in vain, says slain RTI activist's brother|author=Chandan Haygunde|date=18 October 2015|work=The Indian Express|accessdate=16 September 2016}}</ref> | “But there is no progress further”.<ref>{{cite web|url=http://indianexpress.com/article/pune/filed-complaint-with-pms-portal-but-all-in-vain-says-slain-rti-activists-brother/|title=Filed complaint with PM's portal, but all in vain, says slain RTI activist's brother|author=Chandan Haygunde|date=18 October 2015|work=The Indian Express|accessdate=16 September 2016}}</ref> | ||
The central government bureaucrats tend to send to the state grievance readdressing mechanisms who are more "less" effective and closes the case with no satisfactory response e.g. Jansunwai U.P. | The central government bureaucrats tend to send to the state grievance readdressing mechanisms who are more "less" effective and closes the case with no satisfactory response e.g. Jansunwai U.P. | ||
==Least effectiveness== | |||
Despite several complaints in CPGRAM against central administration, the resolution of complaints take much longer. The concerned department officer is prompt in opening the complaints but the closure is pretty adhoc and does not tend to resolve the underlying issue. | |||
==Constructive feedback== | |||
Some feedback for the issues in CPGRAM are as follows: | |||
1. There should be predetermined time for a resolution of case or a request for extension. | |||
2. Compliants should pass through a dedicated workflow if unattended for few days. | |||
3. There needs to be an escalation mechanism and regular reporting of the department to the Prime Minister. | |||
4. Accountability of the department should be clearly established. | |||
==References== | ==References== | ||