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{{ | {{Short description|Teleperformance subsidiary company (founded 2000)}} | ||
{{COI|date=October 2018}} | {{COI|date=October 2018}} | ||
{{ | {{use Indian English|date=May 2014}} | ||
{{Use dmy dates|date=May 2014}} | {{Use dmy dates|date=May 2014}} | ||
{{Infobox company | {{Infobox company | ||
| name | | name = Intelenet Global Services | ||
| logo | | logo = Intelenet Global Services.svg | ||
| type | | type = Private | ||
| foundation | | foundation = 11 October 2000 | ||
| founders | | founders = Tata Consultancy Services (TCS) and Housing Development Finance Corporation (HDFC) | ||
| location | | location = [[Raheja Mindspace|Mindspace]], Malad West | ||
| location_city | | location_city = Mumbai | ||
| locations | | locations = 70 | ||
| area_served | | area_served = | ||
| key_people | | key_people = Bhupendra(Chief Executive Officer)<ref name="ET">{{cite web|url=https://timesofindia.indiatimes.com/business/india-business/teleperformance-completes-usd-1-billion-intelenet-acquisition/articleshow/66090479.cms#contentTop |title=Teleperformance completes USD 1 billion Intelenet acquisition=5 Oct 2018| website=[[The Times of India]] }}</ref> | ||
| revenue | | revenue = [[Indian Rupee|Rs.]] 28.10 billion ($420 million) ([[Financial year|FY]] | ||
2014-) | 2014-) | ||
| num_employees | | num_employees = 66,000 | ||
| subsid | | subsid = | ||
| footnotes | | footnotes = | ||
| homepage | | homepage = {{url|http://www.intelenetglobal.com}} | ||
| location_country = | | location_country = India | ||
| services | | services = [[Business Process Outsourcing]] (BPO) Services | ||
| owner | | owner = [[Teleperformance]] | ||
}} | }} | ||
'''Intelenet Global Services''' is | '''Intelenet Global Services''' is an Indian business process outsourcing (BPO) company founded in 2000. It was acquired by Teleperformance in 2018.<ref name=":0">{{Cite news|url=https://timesofindia.indiatimes.com/business/india-business/teleperformance-completes-usd-1-billion-intelenet-acquisition/articleshow/66090479.cms|title=Teleperformance completes USD 1 billion Intelenet acquisition - Times of India|work=The Times of India|access-date=2018-10-10}}</ref> | ||
The company | The company's services include omni-channel contact centres, digital transformation, [[robotic process automation]], AI and analytics, transaction processing, finance and accounting, HRO, and IT services for companies in the United Kingdom, the United States, Australia, and India. | ||
==Timeline== | ==Timeline== | ||
Intelenet Global Services was | Intelenet Global Services was created in October 2000.<ref>{{cite web|url=http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=22622186 |archive-url=https://web.archive.org/web/20101116011316/http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=22622186 |url-status=dead |archive-date=16 November 2010 |title=Intelenet Global Services Pvt. Ltd.: Private Company Information - BusinessWeek |publisher=Investing.businessweek.com |accessdate=29 July 2010}}</ref> It began operations in November 2001, as a 50:50 [[Joint Venture|joint venture (JV)]] between [[Tata Consultancy Services]] and [[Housing Development Finance Corporation]] LTD. (HDFC). | ||
In July 2004, TCS divested its 50% stake, which was purchased by [[Barclays Bank Plc]] one of Intelenet's biggest clients. By 2006, Intelenet had | In July 2004, TCS divested its 50% stake, which was purchased by [[Barclays Bank Plc|Barclays Bank PLC]], one of Intelenet's biggest clients. By 2006, Intelenet had over 5,000 employees and more than 20 client relationships. | ||
In 2006, Intelenet | In 2006, Intelenet entered the Indian domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.<ref>{{cite web|url=http://timesofindia.indiatimes.com/biz/india-business/Intelenet-to-acquire-Spancos-Sparsh-BPO-biz/articleshow/1313901.cms |title=Intelenet to acquire Spanco's Sparsh BPO biz - India Business - Business - The Times of India |publisher=Timesofindia.indiatimes.com |date=1 December 2005 |accessdate=29 July 2010}}</ref> The company operates in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics services in the [[Banking|banking and financial services]], [[telecommunications]], [[travel]], [[insurance]], [[retail]], and [[Public sector|government sectors]]. | ||
In 2007, Intelenet's management team initiated a management buyout backed by [[Blackstone Group]], a global private equity | In 2007, Intelenet's management team initiated a management buyout backed by [[Blackstone Group]], a global private equity firm.<ref>{{cite web|url=http://www.vccircle.com/category/wordpress-category/deals-1?page=9 |title=Deals |publisher=VCCircle |accessdate=29 July 2010}}</ref> Blackstone Group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust, and 5.02% by Housing Development Finance Corporation Ltd (HDFC). | ||
Also in 2007, Intelenet acquired two companies in the travel and IT industries. The first was Upstream, a US-based BPO company with centers in [[Fargo, North Dakota]]; [[Chesapeake, Virginia]]; and [[Campbellsville, Kentucky]]. The second was Travelport ISO, the Indian branch of the [[Travelport]] group. | |||
In January 2010 Intelenet | In January 2010, Intelenet opened a delivery centre in [[Kraków]], Poland.<ref>{{cite web|author=Technology |url=http://www.bpowatchindia.com/bpo_news/msn/intelenet_launches_centre_in_poland/february-04-2010/msn_intelenet_launches_centre_in_poland.html |title=MSN India - Intelenet launches centre in Poland |publisher=BPO Watch India |date=16 March 2007 |accessdate=29 July 2010}}</ref> | ||
In 2014, Intelenet Global Services was acquired by [[Serco]] Group PLC. In 2016, Serco (Indian operations) was acquired back by Intelenet Global Services.<ref>{{Cite web|url=http://articles.economictimes.indiatimes.com/20--31/news/69426894_1_bpo-unit-intelenet-global-services-serco-bpo|title=Blackstone closes Serco BPO deal, company to rebrand as Intelenet Global Services|website=timesofindia-economictimes|access-date=2016-06-04}}{{dead link|date=October 2024|bot=medic}}{{cbignore|bot=medic}}</ref> | |||
In 2018, Intelenet Global Services was acquired by [[France]]-based BPO, [[Teleperformance]].<ref name=":0" /> | |||
==References== | ==References== | ||
{{Reflist}} | {{Reflist}} | ||
[[Category:Blackstone Inc.]] | |||
[[Category: | |||
[[Category:Business process outsourcing companies of India]] | [[Category:Business process outsourcing companies of India]] | ||
[[Category:Companies based in Mumbai]] | [[Category:Companies based in Mumbai]] | ||
Latest revision as of 19:31, 3 January 2026
 | A major contributor to this article appears to have a close connection with its subject. (October 2018) |
| File:Intelenet Global Services.svg | |
| Founded | 11 October 2000 |
|---|---|
| Founder(s)s | Tata Consultancy Services (TCS) and Housing Development Finance Corporation (HDFC) |
| Headquarters | Mindspace, Malad West, Mumbai , India |
Number of locations | 70 |
Key people | Bhupendra(Chief Executive Officer)[1] |
| Services | Business Process Outsourcing (BPO) Services |
| Revenue | Rs. 28.10 billion ($420 million) (FY 2014-) |
| Owner | Teleperformance |
Number of employees | 66,000 |
| Website | www |
Intelenet Global Services is an Indian business process outsourcing (BPO) company founded in 2000. It was acquired by Teleperformance in 2018.[2]
The company's services include omni-channel contact centres, digital transformation, robotic process automation, AI and analytics, transaction processing, finance and accounting, HRO, and IT services for companies in the United Kingdom, the United States, Australia, and India.
Timeline[edit | edit source]
Intelenet Global Services was created in October 2000.[3] It began operations in November 2001, as a 50:50 joint venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation LTD. (HDFC).
In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank PLC, one of Intelenet's biggest clients. By 2006, Intelenet had over 5,000 employees and more than 20 client relationships.
In 2006, Intelenet entered the Indian domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.[4] The company operates in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics services in the banking and financial services, telecommunications, travel, insurance, retail, and government sectors.
In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity firm.[5] Blackstone Group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust, and 5.02% by Housing Development Finance Corporation Ltd (HDFC).
Also in 2007, Intelenet acquired two companies in the travel and IT industries. The first was Upstream, a US-based BPO company with centers in Fargo, North Dakota; Chesapeake, Virginia; and Campbellsville, Kentucky. The second was Travelport ISO, the Indian branch of the Travelport group.
In January 2010, Intelenet opened a delivery centre in Kraków, Poland.[6]
In 2014, Intelenet Global Services was acquired by Serco Group PLC. In 2016, Serco (Indian operations) was acquired back by Intelenet Global Services.[7]
In 2018, Intelenet Global Services was acquired by France-based BPO, Teleperformance.[2]
References[edit | edit source]
- ↑ "Teleperformance completes USD 1 billion Intelenet acquisition=5 Oct 2018". The Times of India.
- ↑ 2.0 2.1 "Teleperformance completes USD 1 billion Intelenet acquisition - Times of India". The Times of India. Retrieved 10 October 2018.
- ↑ "Intelenet Global Services Pvt. Ltd.: Private Company Information - BusinessWeek". Investing.businessweek.com. Archived from the original on 16 November 2010. Retrieved 29 July 2010.
- ↑ "Intelenet to acquire Spanco's Sparsh BPO biz - India Business - Business - The Times of India". Timesofindia.indiatimes.com. 1 December 2005. Retrieved 29 July 2010.
- ↑ "Deals". VCCircle. Retrieved 29 July 2010.
- ↑ Technology (16 March 2007). "MSN India - Intelenet launches centre in Poland". BPO Watch India. Retrieved 29 July 2010.
- ↑ "Blackstone closes Serco BPO deal, company to rebrand as Intelenet Global Services". timesofindia-economictimes. Retrieved 4 June 2016.[dead link]