Firstsource: Difference between revisions

| type = [[Public company|Public]]<ref name="BS-PROFILE"/> {{BSE|532809}}<br />{{NSE|FSL}}

| revenue = {{INRConvert|38263|M|year=2020|to=USD}}<ref name=ar>{{cite report|title=Annual Report 2018-19 |url=https://www.firstsource.com/wp-content/uploads/2019/07/Firstsource-AR-2018-19-_Final.pdf#page=99|publisher=Firstsource.com}}</ref>{{rp|97}}

| net_income = {{INRConvert|4777.77|M|year=2020|to=USD}}<ref name=ar/>{{rp|97}}

'''Firstsource Solutions Limited''' is an [[India]]n business process management company headquartered in [[Mumbai]], [[India]]. It is owned by [[RPSG Group|RP-Sanjiv Goenka Group]].<ref name=sr/> Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, and the Philippines.

Firstsource started its operations in 2001 as ICICI InfoTech Upstream Ltd, a business process outsourcing organisation wholly owned by ICICI Bank, India’s largest private financial services organisation. Its name was changed to Firstsource Solutions Limited in 2006 and in 2007 became a public company listed on the Indian Stock Exchange.{{citation needed|date=August 2019}} In 2002, the company acquired Customer Asset.com with its two subsidiaries and Tawny Dove Ltd. One year later they acquired FirstRing India Pvt Ltd to gain customer acquisition and credit card services capabilities. In 2005, they acquired RevIT to expand their services into the healthcare sector. In 2006 they opened a branch office in the Philippines.<ref name=":0" />  

Firstsource made a public offer in February 2007 and was listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India on February 22, 2007. Major shareholders in Firstsource include CESC Ventures Limited (53.96%), ICICI Bank Limited (4.85%), Rakesh Jhunjhunwala (3.25%), Steinberg India Emerging Opportunities Fund Limited (1.44%), HDFC Small Cap Fund (5.33%), Mutual Funds (5.65%), foreign institutional investors (9.01%) and the remaining 16.51% is held by the public.<ref name=sr>{{cite web|title=Firstsource Investor Relations - Share Information|url=https://www.firstsource.com/investor-relations/|publisher=Firstsource.com}}</ref>

== Structure ==

The RP-Sanjiv Goenka Group owns a 53.96% share of Firstsource through a subsidiary.<ref name=sr/> Firstsource expanded with the acquisition of ISGN in 2016, which was rebranded as Sourcepoint in 2019.<ref>{{cite web|title=ISGN Rebrands as Sourcepoint|url=https://nationalmortgageprofessional.com/news/70182/isgn-rebrands-sourcepoint|publisher=NationalMortgageProfessional.com}}</ref> As of March 2018, Firstsource had 15 subsidiaries and 1 associate company. Their 37 global operation centers are located across India, US, UK, and Philippines. The company provides services mostly to clients in United States and the United Kingdom.<ref name=":0">{{Cite news|title=Firstsource Solutions Ltd.|work=Business Standard India|url=https://www.business-standard.com/company/firstsour-solu-24882/information/company-history|access-date=2021-09-01}}</ref>  

* [[List of major IT consulting firms]]