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{{Notability|date=February 2023}} | |||
{{Use dmy dates|date=June 2022}} | |||
{{Use Indian English|date=June 2022}} | |||
{{Short description|Breach of Air India's customer data}}The '''2021 Air India cyberattack''' was a [[cyberattack]] that affected more than 4.5 million customers of [[Air India]] airlines.<ref>{{Cite news|date=2021-05-22|title=Air India cyber-attack: Data of millions of customers compromised|language=en-GB|work=BBC News|url=https://www.bbc.com/news/world-asia-india-57210118|access-date=2021-05-23}}</ref> | {{Short description|Breach of Air India's customer data}}The '''2021 Air India cyberattack''' was a [[cyberattack]] that affected more than 4.5 million customers of [[Air India]] airlines.<ref>{{Cite news|date=2021-05-22|title=Air India cyber-attack: Data of millions of customers compromised|language=en-GB|work=BBC News|url=https://www.bbc.com/news/world-asia-india-57210118|access-date=2021-05-23}}</ref> | ||
== Cyberattack == | == Cyberattack == | ||
On 21 May 2021, it was reported that Air India was subjected to a cyberattack whereas the personal details of about 4.5 million customers around the world were compromised including passport, credit card details, birth dates, name and ticket information.<ref>{{Cite web|title=Cyber-Attack on Air India Led to Data Leak of 4.5 Million Fliers|url=https://www.bloomberg.com/news/articles/2021-05-22/cyber-attack-on-air-india-led-to-data-leak-of-4-5-million-fliers|access-date=2021-05-23|website=Bloomberg}}</ref><ref name=":0">{{Cite web|date=2021-05-22|title=Explained: What is the data breach that has hit Air India customers?|url=https://indianexpress.com/article/explained/air-india-sita-data-breach-explained-7325501/|access-date=2021-05-23|website=The Indian Express|language=en}}</ref><ref>{{Cite | On 21 May 2021, it was reported that Air India was subjected to a cyberattack whereas the personal details of about 4.5 million customers around the world were compromised including passport, credit card details, birth dates, name and ticket information.<ref>{{Cite web|title=Cyber-Attack on Air India Led to Data Leak of 4.5 Million Fliers|url=https://www.bloomberg.com/news/articles/2021-05-22/cyber-attack-on-air-india-led-to-data-leak-of-4-5-million-fliers|access-date=2021-05-23|website=Bloomberg}}</ref><ref name=":0">{{Cite web|date=2021-05-22|title=Explained: What is the data breach that has hit Air India customers?|url=https://indianexpress.com/article/explained/air-india-sita-data-breach-explained-7325501/|access-date=2021-05-23|website=The Indian Express|language=en}}</ref><ref>{{Cite news|title=Air India cyberattack: Personal data of over 4.5 million passengers leaked|url=https://www.irishtimes.com/news/world/asia-pacific/air-india-cyberattack-personal-data-of-over-4-5-million-passengers-leaked-1.4572596|access-date=2021-05-23|newspaper=The Irish Times|language=en}}</ref> | ||
Air India's data processor, [[SITA (company)|SITA]] which is a Swiss technology company | Air India's data processor, [[SITA (company)|SITA]] which is a Swiss technology company known for offering passenger processing and reservation system services reported the [[data breach]] to Air India in around February 2021.<ref name=":0" /> The data breach involved all information which was registered in the SITA data processor between 26 August 2011 and 20 February 2021.<ref>{{Cite web|date=2021-05-22|title=Air India flyers' data leaked after cyberattack, 45 lakh affected|url=https://indianexpress.com/article/india/ai-flyers-data-leaked-after-cyberattack-7325026/|access-date=2021-05-23|website=The Indian Express|language=en}}</ref><ref>{{Cite web|title=Air India: Hackers stole personal data of 4.5M people in cyber attack|url=https://www.trtworld.com/business/air-india-hackers-stole-personal-data-of-4-5m-people-in-cyber-attack-46914|access-date=2021-05-23|website=Air India: Hackers stole personal data of 4.5M people in cyber attack|language=en}}</ref><ref>{{Cite web|date=22 May 2021|title=Air India data breach: Personal info of 45 lakh people leaked due to 'cyberattack'|url=https://economictimes.indiatimes.com/industry/transportation/airlines-/-aviation/air-india-data-breach-personal-info-of-45-lakh-people-leaked-due-to-cyberattack/videoshow/82851521.cms|access-date=2021-05-23|website=The Economic Times}}</ref> It was also revealed that the cyberattackers gained access to the systems for a period of 22 days.<ref>{{Cite web|date=22 May 2021|first=Saurabh|last=Sinha|title=Air India data breach: SITA says cyber attackers 'accessed some systems for 22 days at Atlanta centre'|url=https://timesofindia.indiatimes.com/india/air-india-data-breach-sita-says-cyber-attackers-accessed-some-systems-for-22-days-at-atlanta-centre/articleshow/82864982.cms|access-date=2021-05-23|website=The Times of India|language=en}}</ref> | ||
It was reported that the compromised servers by the hackers were later secured and Air India took steps by engaging external data security specialists. Air India also guaranteed its passengers that there was no conclusive evidence on whether any misuse of the personal data has been reported. The airlines also urged and encouraged the passengers to immediately change their passwords.<ref>{{Cite web|date=2021-05-22|title=Air India data breach: All you need to know|url=https://www.hindustantimes.com/india-news/air-india-data-breach-all-you-need-to-know-101621647788771.html|access-date=2021-05-23|website=Hindustan Times|language=en}}</ref> | It was reported that the compromised servers by the hackers were later secured and Air India took steps by engaging external data security specialists. Air India also guaranteed its passengers that there was no conclusive evidence on whether any misuse of the personal data has been reported. The airlines also urged and encouraged the passengers to immediately change their passwords.<ref>{{Cite web|date=2021-05-22|title=Air India data breach: All you need to know|url=https://www.hindustantimes.com/india-news/air-india-data-breach-all-you-need-to-know-101621647788771.html|access-date=2021-05-23|website=Hindustan Times|language=en}}</ref> | ||