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{{short description|Device management platform}}
{{Use dmy dates|date=June 2022}}
{{Use Indian English|date=June 2022}}
{{Infobox company
| name = Servify
| logo = Servify Logo color.svg
| logo_size =
| logo_alt =
| logo_caption =
| type = [[Private company]]
| industry =
| genre =
| founded = 2015
| founder = Sreevathsa Prabhakar
| hq_location_city = [[Mumbai]]
| hq_location_country = [[India]]
| num_locations =
| num_locations_year = 
| area_served = [[North America]], [[Middle East]], [[China]], [[Europe]], [[Turkey]], [[India]]
| key_people = Pragyan Mohanty <small>(Group COO)</small>
| services =
| num_employees = 700+
| num_employees_year = 2022
| parent = Service Lee Technologies Private Limited
| website = {{URL|https://servify.in/|Official website}}
}}
'''Servify''' is a [[device management]] platform, founded in 2015.<ref name=fortune>{{cite news |last1=Datta |first1=Aveek |title=Servify: Service as a software |url=https://www.fortuneindia.com/enterprise/servify-service-as-a-software/104618 |publisher=[[Fortune India]] |date=16 June 2020}}</ref> It is headquartered in [[Mumbai]], India and operates in [[North America]], [[Europe]], [[Middle East]], [[China]] and [[Turkey]].<ref name=DIA>{{cite news |last1=Peverelli |first1=Roger |last2=de Feniks |first2=Reggy |title=Servify, delivering Consumer Happiness across post-sales lifecycle for products that touch the daily lives of consumers |url=https://www.digitalinsuranceagenda.com/371/servify-delivering-consumer-happiness-across-post-sales-lifecycle-for-products-that-touch-the-daily-lives-of-consumers/ |publisher=DigitalInsuranceAgenda |date=16 May 2019}}</ref> It provides services such as product diagnosis, queue management, warranty and protection plans to its clients.<ref name=inc/> In 2019, Servify was featured in [[Red Herring (magazine)|Red Herring]] Asia Top 100 Technology company list.<ref name=redherring>{{cite news |title=2019 Red Herring Top 100 Asia Winners |url=https://www.redherring.com/2019-red-herring-top-100-asia-winners/ |publisher=[[Red Herring (magazine)|Red Herring]]}}</ref>
== History ==
Servify was founded by Sreevathsa Prabhakar in 2015. Before starting Servify, Prabhakar was running a company called The Service Solutions, which he had started in 2009 and later it was acquired by [[B2X GmbH]], a Germany based customer service outsourcing company.<ref name=fortune/>

It received its first round of funding in April 2016 for an undisclosed amount from Blume Ventures, Beenext, Barkawi Holdings and TM Service Technology Holdings.<ref>{{cite news |title=Servify raises funding from Blume Ventures & others |url=https://tech.economictimes.indiatimes.com/news/startups/servify-raises-funding-from-blume-ventures-others/51694296 |publisher=[[The Economic Times]] |date=5 April 2016}}</ref>

In June 2016, [[OnePlus]] used Servify's technology to launch the 'OnePlus Care' app that allows customers to self-diagnose their smartphones and avail doorstep pickup for service center, if needed repair.<ref>{{cite news |title=OnePlus ties up with Servify to launch 'Accidental Protection Plan' |url=https://www.business-standard.com/article/technology/oneplus-ties-up-with-servify-to-launch-accidental-protection-plan-116062800327_1.html |publisher=[[Business Standard]] |date=28 June 2016}}</ref> The company is also partnered with brands like [[Apple Inc.|Apple]], [[Oppo]], [[Panasonic]], Realme, [[Nokia]], [[OnePlus]], [[Xiaomi]], [[Amazon.com|Amazon]], [[AmTrust]], Croma, [[Godrej Consumer Products Limited|Godrej]], [[Huawei]], [[Ingram Micro]], [[Micromax]], [[Motorola]], [[Lenovo]], [[Reliance Jio]], [[Reliance Retail]] and [[Vodafone]].<ref name=fortune/><ref>{{cite news |title=Nokia Smartphones Get 3 Servify-Powered Insurance Plans in India |url=https://gadgets.ndtv.com/mobiles/news/nokia-smartphones-get-3-servify-powered-insurance-plans-in-india-1952441 |publisher=[[NDTV]] |date=23 November 2018}}</ref><ref name=inc/>

Servify raised $15M in its Series B funding round from Iron Pillar, Blume Ventures and Beenext in August 2018.<ref>{{cite news |last1=Sriram |first1=M. |title=Iron Pillar leads $15 million funding in Servify |url=https://www.livemint.com/Companies/wsUOGkeNf2OQWvTwgLQiAJ/Iron-Pillar-leads-15-million-funding-in-Servify.html |publisher=[[Livemint]] |date=30 August 2018}}</ref> It acquired a gadgets repair startup iService in January 2019.<ref>{{cite news |last1=Ganguly |first1=Shreya |title=Mumbai-Based Servify Buys Gadget Repair Startup iService |url=https://inc42.com/buzz/mumbai-based-servify-buys-gadget-repair-startup-iservice/ |publisher=Inc42.com |date=3 January 2019}}</ref>

In June 2020, [[Samsung]] tied up with Servify to launch Samsung Care+ that provides protection service for [[Samsung Galaxy]] smartphones.<ref>{{cite news |title=Samsung India partners with Servify to offer smartphone protection plans |url=https://www.newindianexpress.com/business/2020/jun/25/samsung-india-partners-with-servify-to-offer-smartphone-protection-plans-2161328.html |publisher=[[The New Indian Express]] |date=15 June 2020}}</ref><ref>{{cite news |title=Samsung, Servify launch Care+ smartphone care plan in India |url=https://telecom.economictimes.indiatimes.com/news/samsung-servify-launch-care-smartphone-care-plan-in-india/76620664 |publisher=[[The Economic Times]] |date=25 June 2020}}</ref> It secured Rs. 85.8 crores in its Series C funding round for its existing investors, Iron Pillar and Blume Ventures.<ref name=inc>{{cite news |last1=Khatri |first1=Bhumika |title=Servify Is Raising INR 85.8 Cr For Strategic Expansion Plans |url=https://inc42.com/buzz/exclusive-servify-is-raising-inr-85-8-cr-funding-for-strategic-expansion-plans/ |publisher=Inc42.com |date=8 June 2020}}</ref>

Servify raised $23M in Series C funding round from Iron Pillar, Blume Ventures, Beenext and Tetrao SPF in September 2020.<ref>{{Cite web|title=Apple partner Servify raises $23 million to scale its devices after-sales and management platform overseas|url=https://techcrunch.com/2020/09/23/apple-partner-servify-raises-23-million-to-expand-its-devices-after-sales-and-management-platform-overseas/|access-date=2020-09-23|website=TechCrunch|language=en-US}}</ref> Servify acquired key businesses of German-based WebToGo.<ref>{{cite web|title=Servify acquires key businesses of Germany-based WebToGo|url=https://economictimes.indiatimes.com/tech/startups/servify-acquires-key-businesses-of-germany-based-webtogo/articleshow/82062086.cms |publisher=[[The Economic Times|Economic Times]] |date=14 April 2021}}</ref>

Servify acquires 247Around to strengthen its service fulfilment network beyond smart products.<ref>{{cite news |title=Device management platform Servify buys 247around |url=https://www.moneycontrol.com/news/business/startup/device-management-platform-servify-buys-247around-8146691.html |publisher=[[Moneycontrol]] |date=22 February 2022}}</ref>

Servify raises $65 million as part of its ongoing Series D funding round.<ref>{{cite news |title=Servify raises $65 million in Series D round|url=https://www.newindianexpress.com/business/2022/aug/24/servify-raises-65-million-in-series-d-round-2490983.html |publisher=[[The New Indian Express]] |date=24 August 2022}}</ref>

In a cash and equity deal, Servify acquired Jubi.ai, a Mumbai-based conversational bot platform used for customer support and sales automation.<ref>{{cite news |title=Servify acquires conversational bot platform Jubi.ai in cash and equity deal.|url=https://www.cnbctv18.com/business/companies/servify-acquires-conversational-bot-platform-jubiai-in-cash-and-equity-deal-15592951.htm |publisher=[[CNBC TV18]] |date=5 January 2023}}</ref>

Servify Partners with Thumb Cellular for Device Protection. <ref>{{cite news |title=Thumb Cellular, Servify Ink Device Protection Partnership
|url=https://finance.yahoo.com/news/thumb-cellular-servify-ink-device-170000635.html?guccounter=1 |publisher=[[Yahoo Finance]] |date=18 October 2023}}</ref>

Servify expands its reach, partnering with Eureka Forbes, Panasonic, Harman & TCL to power their extended warranty programs in India.<ref>{{cite news |title=Servify Expands its Portfolio by Adding New Product Categories in India|url=https://theprint.in/ani-press-releases/servify-expands-its-portfolio-by-adding-new-product-categories-in-india/1828670/ |publisher=[[The Print]] |date=2 November 2023}}</ref>

== Recognition ==
* [[Red Herring (magazine)|Red Herring]] Asia Top 100 Winner 2019<ref name=redherring/>
* [[Outlook (Indian magazine)|Outlook Business]]'s Power of I 2019 list<ref>{{cite news |last1=Bhatnagar |first1=Rishabh |title=Happily ever after |url=https://www.outlookbusiness.com/specials/power-of-i_2019/happily-ever-after-5330 |publisher=[[Outlook (Indian magazine)|Outlook Business]] |date=19 September 2019}}</ref>
* DIA Top 100 Insuretechs 2019<ref name=DIA/>
* [[Businessworld]] Techtors 2020<ref>{{cite news |title=Over 15 Tech Disrupters Awarded At BW TechTors 2020 |url=http://www.businessworld.in/article/Over-15-Tech-Disrupters-Awarded-At-BW-TechTors-2020/23-01-2020-182632/ |publisher=[[BW Businessworld]] |date=23 January 2020}}</ref>
* Winner Best Enterprise Product/Service in India Digital Enabler Awards 2020<ref>{{cite news |title= India Digital Enabler Awards 2020|url= https://www.entrepreneurindia.com/idea/awards-winner.php |publisher=[[Entrepreneur India]] |date=23 January 2020}}</ref>
* Nasscom Emerge50 Awards 2021<ref>{{cite news |title= Nasscom Emerge50 Awards 2021|url= https://nasscom.in/emerge50/ |publisher=[[Entrepreneur India]] |date=21 January 2022}}</ref>
* 2022 Red Herring Top 100 Global: Winner<ref>{{cite news |title= Red Herring Top 100 Global Awards|url= https://www.redherring.com/events/red-herring-global/2022-red-herring-top-100-global-winners/ |publisher=[[Red Herring (magazine)|Red Herring]] |date=31 October 2022}}</ref>
* 2022 Deloitte Technology Fast 50 India Winner<ref>{{cite news |title= Deloitte Technology Fast 50 India 2022 ranking|url= https://www2.deloitte.com/in/en/pages/about-deloitte/articles/tf50-2022-winners-report.html |publisher=[[Deloitte]] |date=24 November 2022}}</ref>
*2022 ASK Private Wealth and Hurun India Future Unicorn Index<ref>{{cite news |title= Hurun India Future Unicorn 2022ranking|url= https://www.askfinancials.com/pdf/knowledge-panel/ASK%20Wealth%20Hurun%20India%20Future%20Unicorn.pdf|publisher= [[ASK Private Wealth and Hurun India]] |date=23 March 2023}}</ref>
*2023 Tracxn Emerging Startup Awards of 2023<ref>{{cite news |title= 2023 Tracxn Emerging Startup Awards of 2023ranking|url= https://tracxn.com/d/emerging-startups/top-brands-tech-startups-2023|publisher= [[Tracxn]] |date=30 March 2023}}</ref>
*2023 Hurun Star of Mumbai <ref>{{cite news |title= 2023 Hurun Future Unicorn Award 2023ranking|url= https://hurunindia.com/wp-content/uploads/2023/12/IDFC-FIRST-Private-Hurun-Indias-Top-200-Self-made-Entrepreneurs-of-the-Millennia-2023.-1.pdf|publisher= [[Hurun]] |date=31 Aug 2023}}</ref>
*2023 ET Great Managers Award of 2023 <ref>{{cite news |title= 2023 The Top 50 Companies with Great Managers Award in India 2023 ranking|url= https://economictimes.indiatimes.com/spotlight/greatmanagerawards2022.cms |publisher= [[The Economic Times]] |date=12 Dec 2023}}</ref>
*2024 Tracxn Emerging Startup Awards of 2024 <ref>{{cite news |title= Emerging Startup 2024 Award for Top B2B E-commerce Tech Startup ranking|url= https://tracxn.com/d/emerging-startups/top-brands-tech-startups-2023|publisher= [[Tracxn]] |date=3 Jan 2024}}</ref>
*2024 B2B Startup of the Year Award <ref>{{cite news |title= B2B Startup of the Year|url= https://www.entrepreneurindia.com/startup/awards_winner.php|publisher= [[Entrepreneur India]] |date=8 Mar 2024}}</ref>
*2024 Winner of Deloitte's Technology Fast 50 <ref>{{cite news |title= Technology Fast 50 Winner|url= https://www2.deloitte.com/in/en/pages/about-deloitte/articles/tf50-2024-winners-report.html|publisher= [[Deloitte India]] |date=10 Dec 2024}}</ref>

== See also ==
* [[Asurion]]
* [[Assurant]]
== References ==
{{reflist}}

== External links ==
* [https://servify.in/ Official website]
[[Category:2015 establishments in Maharashtra]]
[[Category:Companies based in Mumbai]]
[[Category:Internet properties established in 2015]]
[[Category:Privately held companies of India]]

Servify - Revision history

RichyCapy: done