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{{Use dmy dates|date=November 2018}}
{{Use Indian English|date=November 2018}}
'''Right to Public Services legislation''' in [[India]] comprises statutory laws which guarantee time bound delivery of services for various [[public services]] rendered by the Government to citizen and provides mechanism for punishing the errant [[public servant]] who is deficient in providing the service stipulated under the statute.<ref>{{cite news|title=Punjab clears Right to all services Act|url=http://www.hindu.com/2011/06/08/stories/2011060868130500.htm|archive-url=https://web.archive.org/web/20110613013708/http://www.hindu.com/2011/06/08/stories/2011060868130500.htm|url-status=dead|archive-date=13 June 2011|accessdate=4 December 2011|location=Chennai, India|work=[[The Hindu]]|date=8 June 2011}}</ref> Right to Service legislation are meant to reduce corruption among the government officials and to increase transparency and public accountability.<ref>{{cite news|title=Corruption watchdog hails Bihar, BIHAR govts as best service-providers|url=http://articles.timesofindia.indiatimes.com/2011-04-21/india/29458398_1_passport-office-transparency-international-guidelines|archive-url=https://web.archive.org/web/20121107031642/http://articles.timesofindia.indiatimes.com/2011-04-21/india/29458398_1_passport-office-transparency-international-guidelines|url-status=dead|archive-date=7 November 2012|accessdate=4 December 2011|work=[[The Times of India]]|date=21 April 2011}}</ref> Madhya Pradesh became the first [[States and territories of India|state]] in [[India]] to enact Right to Service Act on 18 August 2010 and Bihar was the second to enact this bill on 25 July 2011.<ref name="Hindustan Times">{{cite web|title=Right to Service Act to come into force from tomorrow|url=http://www.hindustantimes.com/India-news/Patna/Right-to-Service-Act-to-come-into-force-from-tomorrow/Article1-733298.aspx|work=14 August 2011|publisher=Hindustan Times|accessdate=4 December 2011|url-status=dead|archiveurl=https://web.archive.org/web/20111215072425/http://www.hindustantimes.com/India-news/Patna/Right-to-Service-Act-to-come-into-force-from-tomorrow/Article1-733298.aspx|archivedate=15 December 2011}}</ref> Several other states like [[Bihar]], [[Delhi]], [[Punjab, India|Punjab]], [[Rajasthan]], [[Himachal Pradesh]], [[Kerala]], [[Uttarakhand]], [[Haryana]], [[Uttar Pradesh]], [[Odisha]], [[Jharkhand]] [[Maharashtra]] and [[West Bengal]] have introduced similar legislation for effectuating the right to service to the citizen.<ref>{{cite web|last=Behera|first=Chitta Ranjan|title=RIGHT TO PUBLIC SERVICES BILL-STATES TO ACT TANDEM WITH JAN LOKPAL BILL|url=http://www.orissabarta.com/index.php?option=com_content&view=article&id=8603:right-to-public-services-bill-states-to-act-tandem-with-jan-lokpal-bill&catid=41:articles&Itemid=27|accessdate=4 December 2011}}</ref>

==Framework==
The common framework of the legislations in various states includes, granting of "right to public services", which are to be provided to the public by the designated official within the stipulated time frame. The public services which are to be granted as a right under the legislations are generally notified separately through [[Public journal|Gazette notification]]. Some of the common public services which are to be provided within the fixed time frame as a right under the Acts, includes issuing caste, birth, marriage and domicile certificates, electric connections, voter’s card, ration cards, copies of land records, etc.<ref name="MP">{{cite web|title=RIGHT TO SERVICE IN MADHYA PRADESH|url=http://indiagovernance.gov.in/download.php?filename=files/righttoservice.pdf|publisher=Governance Knowledge Center, Department of Administrative Reforms & Public Grievances, Ministry of Personnel, Pensions & Public Grievances, Government of India|url-status=dead|archiveurl=https://web.archive.org/web/20120508105522/http://indiagovernance.gov.in/download.php?filename=files%2Frighttoservice.pdf|archivedate=2012-05-08}}</ref><ref name="Bihar RTPS">{{cite web|title=CITIZENS’ RIGHT TO PUBLIC SERVICE|url=http://indiagovernance.gov.in/download.php?filename=files/RTPS_documentation.pdf|publisher=Department of Administrative Reforms & Public Grievances, Ministry of Personnel, Pensions & Public Grievances, Government of India|accessdate=4 December 2011|url-status=dead|archiveurl=https://web.archive.org/web/20111114131204/http://indiagovernance.gov.in/download.php?filename=files%2FRTPS_documentation.pdf|archivedate=14 November 2011}}</ref>

On failure to provide the service by the designated officer within the given time or rejected to provide the service, the aggrieved person can approach the First Appellate Authority.<ref name ="MP"/> The First Appellate Authority, after making a hearing, can accept or reject the appeal by making a written order stating the reasons for the order and intimate the same to the applicant, and can order the public servant to provide the service to the applicant.<ref name ="MP"/><ref name="Bihar RTPS" />

An appeal can be made from the order of the First Appellate Authority to the Second Appellate Authority, who can either accept or reject the application, by making a written order stating the reasons for the order and intimate the same to the applicant, and can order the public servant to provide the service to the applicant or can impose penalty on the designated officer for deficiency of service without any reasonable cause, which can range from Rs. 500 to Rs. 5000 or may recommend [[Administrative proceeding|disciplinary proceedings]].<ref name ="MP"/><ref name="Bihar RTPS" /> The applicant may be compensated out of the penalty imposed on the officer. The appellate authorities has been granted certain powers of a [[Civil Court]] while trying a suit under [[Code of Civil Procedure]], 1908, like production of documents and issuance of summon to the Designated officers and appellants.<ref name="Bihar RTPS" />

==Implementing states==
{| class="wikitable"
|-
! State !! Act title !! Status
|-
| Punjab || Right to Public Service Act, 2011 || Notified<ref>{{cite web|title=Punjab govt notifies Right to Service Act|url=http://punjabnewsline.com/content/punjab-govt-notifies-right-service-act/32426|accessdate=4 December 2011}}</ref>
|-
| Uttarakhand || The Uttarakhand Right to Service Act, 2011|| Notified<ref>{{cite web|title=Uttarakhand implements Right to Service Act|url=http://post.jagran.com/uttarakhand-implements-right-to-service-act-1319861700|work=29 October 2011|publisher=Jagran Post|accessdate=4 December 2011}}</ref>
|-
| Madhya Pradesh || Madhya Pradesh Lok Sewaon Ke Pradan Ki Guarantee Adhiniyam, 2010 || Enacted<ref>{{cite web|title=Madhya Pradesh Public Service Guarantee Act|url=http://www.mightylaws.in/275/madhya-pradesh-public-service-guarantee-act2010|publisher=MightyLaws|accessdate=4 December 2011}}</ref>
|-
| Bihar || Bihar Lok sewaon ka adhikar Adhiniyam, 2011|| Enacted<ref name="Hindustan Times"/>
|-
| Delhi || Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011 || Notified<ref>{{cite web|title=Delhi notifies Right to Service Act|url=http://www.igovernment.in/site/delhi-notifies-right-service-act|url-status=dead|archiveurl=https://web.archive.org/web/20120421182012/http://www.igovernment.in/site/delhi-notifies-right-service-act|archivedate=2012-04-21}}</ref>
|-
| Jharkhand || Right to Service Act, 2011 || Notified<ref>{{cite web|title=Jharkhand Notifies Right to Service Act|url=http://www.igovernment.in/site/jharkhand-notifies-right-service-act|accessdate=4 December 2011|url-status=dead|archiveurl=https://web.archive.org/web/20120421181948/http://www.igovernment.in/site/jharkhand-notifies-right-service-act|archivedate=21 April 2012}}</ref>
|-
|Himachal Pradesh||Himachal Pradesh Public Services Guarantee Act, 2011||Notified<ref>{{cite web|title=Himachal Pradesh to implement Right to Service Act from November 16|url=http://post.jagran.com/himachal-pradesh-to-implement-right-to-service-act-from-november16-1320567712-1|publisher=Jagran Post|accessdate=4 December 2011}}</ref>
|-
|Rajasthan||Rajasthan Public Service Guarantee Act, 2011||Notified<ref>{{cite news|title=Rajasthan Guaranteed Delivery of Public Services (official page)|url=http://rgdps.rajasthan.gov.in/|publisher=Rajasthan Government|accessdate=13 December 2014|url-status=dead|archiveurl=https://archive.today/20140113144513/http://rgdps.rajasthan.gov.in/|archivedate=13 January 2014}}</ref><ref>{{cite news|title=Rajasthan Guaranteed Delivery of Public Services Act implemented|url=http://timesofindia.indiatimes.com/city/jaipur/Rajasthan-Guaranteed-Delivery-of-Public-Services-Act-implemented/articleshow/10732951.cms|publisher=Times of India|accessdate=4 December 2011|date=15 November 2011}}</ref>
|-
|Uttar Pradesh ||Janhit Guarantee Act, 2011|| Enacted<ref>{{cite web|title=Right to Service enforced in Uttar Pradesh from today|url=http://www.newkerala.com/news/world/fullnews-124661.html|accessdate=4 December 2011}}</ref>
|-
|Kerala|| The Kerala State Right to Service Act,2012|| Enacted<ref>{{cite news|title=Public service guarantee law enacted|url=http://www.khaleejtimes.com/displayarticle.asp?xfile=data/international/2012/July/international_July553.xml&section=international&col=}}</ref>
|-
|Karnataka||[[Karnataka Sakala Services Act|The Karnataka (Right Of Citizens to Time Bound Delivery Of Services) Bill, 2011]] || Notified<ref>{{cite news|title=Service, guaranteed: Sakala comes into effect on Apr 2|url=http://www.dnaindia.com/bangalore/report_service-guaranteed-sakala-comes-into-effect-on-apr-2_1670380}}</ref>
|-
|Chhattisgarh||Chhattisgarh Lok Seva Guarantee Bill, 2011|| Notified<ref>{{cite web|title=Notification of the Chhattisgarh Lok Seva Guarantee Rules, 2011|url=http://cg.nic.in/gadonline/statecirculars/Criculars/Scan-file-2000-2002/year2012/201200001_001_01.pdf|publisher=Government of Chhattisgarh|accessdate=29 January 2012|format=PDF|year=2011}}</ref>
|-
|Jammu and Kashmir||The Jammu and Kashmir Public Services Guarantee Act, 2011|| Notified<ref>{{cite web|title=Implementation of the Jammu and Kashmir Public Services Guarantee Act, 2011.|url=http://jkgad.nic.in/statutory/J&K-Public-Services-Guarantee/Circulars.pdf|publisher=Government of Jammu and Kashmir|accessdate=5 February 2012|url-status=dead|archiveurl=https://web.archive.org/web/20111008155254/http://jkgad.nic.in/statutory/J%26K-Public-Services-Guarantee/Circulars.pdf|archivedate=8 October 2011}}</ref>
|-
|Odisha||Odisha Right to Public Services Act, 2012|| Notified<ref>{{cite news|title=House passes three Bills|url=http://timesofindia.indiatimes.com/city/bhubaneswar/House-passes-three-Bills/articleshow/16292457.cms|accessdate=7 September 2012|newspaper=Times of India|date=7 September 2012}}</ref>
|-
|[[Assam]]||Assam Right to Public Services Act, 2012||Notified<ref>{{cite news|title=Assam passes better services act|url=http://www.telegraphindia.com/1120330/jsp/northeast/story_15311344.jsp#.ULw-S4NwqjQ|accessdate=3 December 2012|newspaper=The Telegraph|date=30 March 2012}}</ref>
|-
|Central Government||[[Citizen's Charter and Grievance Redressal Bill 2011]]||Proposed<ref>{{cite web|title=India unveils Bill for time-bound public services|url=http://www.igovernment.in/site/india-unveils-bill-time-bound-public-services|accessdate=4 December 2011|url-status=dead|archiveurl=https://web.archive.org/web/20111103071032/http://igovernment.in/site/india-unveils-bill-time-bound-public-services|archivedate=3 November 2011}}</ref>
|-
|[[Gujarat]]|| Gujarat (Right of Citizens to Public Services) Bill, 2013||Enacted<ref>{{cite news|title=Governor okays 14 of 18 bills|url=http://timesofindia.indiatimes.com/city/ahmedabad/Governor-okays-14-of-18-bills/articleshow/19607742.cms|accessdate=18 April 2013|newspaper=Times of India|date=18 April 2013}}</ref>
|-
|[[West Bengal]]||West Bengal Right to Public Services Bill, 2013||Notified<ref>{{cite news|title=Bill passed for prompt delivery of public services in Bengal|url=http://zeenews.india.com/news/west-bengal/bill-passed-for-prompt-delivery-of-public-services-in-bengal_871850.html|accessdate=26 August 2013|newspaper=Zee News|date=26 August 2013}}</ref>
|-
|[[Goa]]||The Goa (Right to Time-Bound Delivery of Public Services) Act, 2013||Notified<ref>{{cite news|title=Public service guarantee act effective today|url=http://timesofindia.indiatimes.com/city/goa/Public-service-guarantee-act-effective-today/articleshow/31196199.cms|accessdate=3 August 2014|agency=TNN|publisher=Times of India|date=1 March 2014}}</ref>
|-
|[[Haryana]]||The Haryana Right to Service Act, 2014||Notified<ref>{{cite web|title=Finally, Haryana notifies Right to Service Act, 2014|url=http://www.dailypost.in/regions/haryana/23295-finally-haryana-notifies-right-to-service-act-2014|website=DailyPost|accessdate=3 August 2014|date=9 May 2014}}</ref>
|-
|[[Maharashtra]]||Maharashtra Right to Public Services Ordinance, 2015<ref>[https://www.maharashtra.gov.in/Site/Upload/Acts%20Rules/English/Notification.....pdf Maharashtra Right to Public Services Ordinance, 2015]</ref>||Notified<ref>{{cite news|title=Activists slam Maharashtra government's ordinance route for right to services|url=http://www.dnaindia.com/india/report-activists-slam-maharashtra-government-s-ordinance-route-for-right-to-services-2081631|website=DNA|accessdate=11 May 2015|date=29 April 2015}}</ref>
|}

==References==
{{reflist}}

==External links==
*[http://rtspunjab.gov.in/ReadWriteData/Pdfs/THE_PUNJAB_RIGHT_TO_SERVICE_BILL.pdf Punjab Right to Service Bill 2011]
*[http://gad.bih.nic.in/Acts/BRTPSAct-2011.pdf Bihar Right to Public Services Act, 2011]
*[http://www.cm.uk.gov.in/files/English_1.pdf The Uttarakhand Right to Service Act, 2011]
*[http://himachal.nic.in/ar/pdf/PubSerAct2011.pdf Himachal Pradesh Public Services Guarantee Act, 2011]
*[http://www.mppkvvcl.org/html/loksewaguaranteeadhiniyam2010.pdf Madhya Pradesh Lok Sewaon Ke Pradan Ki Guarantee Adhiniyam, 2010]
*[http://www.delhi.gov.in/wps/wcm/connect/8e0b1a8046929ac58a8fde0956274163/ESLA-ACT.pdf?MOD=AJPERES Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011]
*[http://sakala.kar.nic.in/kgsc1/download/act_08032012_eng.pdf The Karnataka Guarantee of Services to Citizens Bill, 2011]
*[http://www.publicservicesright.in/pdf/wb_rtps_bill_2013.pdf The West Bengal Right to Public Services Bill, 2013]
*[http://www.jandkplanning.com/images/Economic_Survey/10-pub.ser.pdf Summary of J&K Public Services Guarantee Act, 2011]
* Odisha Right to Public Services Act, http://ortpsa.in

[[Category:Indian legislation]]
[[Category:Public services]]

Right to Public Services legislation - Revision history

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