CandelariaSanche: Made the entry with sources

2025-12-30T06:48:16Z

Made the entry with sources

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{{Multiple issues|
{{Orphan|date=December 2025}}
{{COI|date=January 2025}}
}}
{{Use dmy dates|date=May 2025}}
{{Use Indian English|date=May 2025}}
{{Infobox company
| name = Exotel Techcom
| logo = Exotel Techcom logo (2025).png
| type =
| industry = [[Software]]
| founded = {{Start date and age|2011}}
| founders = Shivakumar Ganesan <br/> Ishwar Sridharan <br/> Siddharth Ramesh
| hq_location_city = [[Bengaluru]]
| hq_location_country = India
| area_served = 
| key_people = Shivakumar Ganesan ([[CEO]]) <br/> Ishwar Sridharan (COO) <br/> Sachin Bhatia (CGO)
| products =
| owner = 
| num_employees =
| num_employees_year = 
| parent =
| website = {{URL|exotel.com}}
}}

'''Exotel Techcom''' is an Indian company that provides cloud-based [[Voice over IP|voice-over-Internet protocol]] (VoIP) services, enabling users to make and receive calls and messages.<ref name="auto2">{{Cite web|url=https://www.fortuneindia.com/technology/under-cover-inside-your-cellphone/100347|title=Under cover, inside your cellphone|first=Nirmal|last=John|date=5 February 2016|website=[[Fortune India]]}}</ref><ref name="auto3">{{Cite web|url=https://the-ken.com/story/exotel-unusual-startup-funding-story/|title=Exotel's US$5.4 million Series B—an unusual startup funding story|first=Sumanth|last=Raghavendra|date=28 January 2021|website=The Ken}}</ref> It is based in [[Bengaluru]].<ref>{{Cite web|url=http://www.thehindubusinessline.com/industry-and-economy/in-the-cloud-calling-smes/article4775438.ece|title=In the cloud, calling SMEs |first=N. |last=Ramakrishnan|date=31 January 2014|website=[[The Hindu|The Hindu Business Line]]|archive-url=https://web.archive.org/web/20140131081914/http://www.thehindubusinessline.com/industry-and-economy/in-the-cloud-calling-smes/article4775438.ece |archive-date=31 January 2014 }}</ref>

==History==
Exotel was founded in July 2011 by Shivakumar Ganesan, Ishwar Sridharan, and Siddharth Ramesh.<ref name="auto2"/><ref>{{Cite web|url=https://www.moneycontrol.com/news/trends/features/-1193533.html|title=Exotel: Your business phone line gets smarter|website=[[Moneycontrol]]}}</ref> In 2012, Exotel raised its first seed funding round from Mumbai Angels and Blume Ventures, to develop cloud contact centers for small and medium-sized businesses in India.<ref name="auto">{{Cite web|url=https://www.moneycontrol.com/news/business/startup/the-rise-fall-and-resurrection-of-a-startup-how-exotel-persevered-through-a-tumultuous-decade-7960221.html|title=The rise, fall and resurrection of a startup: How Exotel persevered through a tumultuous decade |date=20 January 2022 |first=M. |last=Sriram |website=[[Moneycontrol]]}}</ref><ref>{{Cite web|url=http://in.reuters.com/article/cloud-telephony-startup-exotel-gets-rs-idINDEE82R06G20120328|title=Cloud Telephony startup Exotel gets Rs 2.5cr from Mumbai Angels, Blume|date=5 March 2016|website=Reuters|archive-url=https://web.archive.org/web/20160305212850/http://in.reuters.com/article/cloud-telephony-startup-exotel-gets-rs-idINDEE82R06G20120328 |archive-date=5 March 2016 }}</ref> In 2013, Exotel introduced developer APIs in India.<ref>{{Cite web|url=https://thenextweb.com/news/smart-telephony-begins-to-take-shape-in-india-as-exotel-launches-developer-api-in-beta|title=India's Exotel Launches Smart Telephony API in Beta|first=Abhimanyu|last=Ghoshal|date=27 May 2013|website=[[The Next Web|TNW]]}}</ref>

In late 2020, A91 led a $5.4 million Series B funding round for Exotel.<ref name="auto"/><ref name="auto3"/>

In September 2021, Exotel raised $35 million in a Series C funding.<ref>{{Cite web|url=https://economictimes.indiatimes.com/tech/startups/exotel-acquires-cogno-ai-to-build-a-full-stack-customer-engagement-platform/articleshow/87643914.cms|title=Exotel acquires Cogno AI to build a full-stack customer engagement platform|date=11 November 2021|via=The Economic Times - The Times of India}}</ref><ref>{{Cite web|url=https://www.moneycontrol.com/news/business/startup/customer-engagement-platform-exotel-raises-about-rs-300-crore-funding-led-by-steadview-capital-7896811.html|title=Customer engagement platform Exotel raises $40 million funding led by Steadview Capital |first=Vikas |last=SN |website=[[Moneycontrol]]}}</ref>

In January 2022, Exotel raised $40 million in a Series D financing round led by Steadview Capital.<ref name="auto1">{{Cite web|url=https://techcrunch.com/2022/01/03/exotel-raises-40-million-for-its-full-stack-customer-engagement-platform/|title=Cloud telephony startup Exotel raises $40 million|first=Manish|last=Singh|date=4 January 2022|website=[[TechCrunch]]}}</ref>

=== Mergers and acquisitions ===
In February 2015, Exotel acquired Singapore-based voice recognition platform, Croak.it.<ref>{{Cite web|url=https://www.business-standard.com/article/companies/cloud-telephony-start-up-exotel-acquires-voice-recognition-platform-croak-it-115020401288_1.html|title=Cloud telephony start-up Exotel acquires voice recognition platform Croak.it |website=[[Business Standard]]}}</ref>

In June 2021, Ameyo, a cloud-based contact center services provider, was merged into Exotel.<ref>{{Cite web|url=https://economictimes.indiatimes.com/tech/information-tech/exotel-ameyo-join-forces-to-address-cloud-based-contact-centre-services/articleshow/83933191.cms?from=mdr|title=Exotel, Ameyo join forces to address cloud-based contact centre services|date=29 June 2021|via=The Economic Times - The Times of India}}</ref> In November 2021, Exotel acquired Cogno AI.<ref>{{Cite web|url=https://economictimes.indiatimes.com/tech/startups/exotel-acquires-cogno-ai-to-build-a-full-stack-customer-engagement-platform/articleshow/87643914.cms?from=mdr|title=Exotel acquires Cogno AI to build a full-stack customer engagement platform|date=11 November 2021|via=The Economic Times - The Times of India}}</ref>

In June 2024, Exotel launched multilingual autonomous contact centers.<ref>{{Cite web|url=https://www.thehindu.com/business/exotel-unveils-multilingual-autonomous-contact-centers/article68341473.ece|title=Exotel unveils multilingual autonomous contact centers|date=27 June 2024|via=''[[The Hindu]]''}}</ref>

==Platform==
Exotel has developed a telephone privacy platform that encrypts, and routes calls through its servers, allowing customers of online services to communicate with service providers without disclosing their actual mobile numbers.<ref name="auto2"/> Its platform includes a contact center, application programming interfaces (APIs), and chat bots.<ref name="auto1"/> The platform enables clients to interact with users through multiple touchpoints such as co-browsing, video communication, or web chat.<ref name="auto1"/><ref>{{Cite web|url=http://articles.timesofindia.indiatimes.com/2013-03-26/strategy/38039994_1_ishwar-sridharan-exotel-mumbai-angels|title=â€‹Meet your next-gen telephone operator - Times Of India|date=29 March 2013|website=[[The Times of India]]|archive-url=https://web.archive.org/web/20130329071256/http://articles.timesofindia.indiatimes.com/2013-03-26/strategy/38039994_1_ishwar-sridharan-exotel-mumbai-angels |archive-date=29 March 2013 }}</ref>

==References==
{{reflist}}

[[Category:Companies based in Bengaluru]]
[[Category:Telecommunications companies of India]]
[[Category:2011 establishments in India]]
[[Category:Telecommunications companies established in 2011]]

Exotel Techcom - Revision history

CandelariaSanche: Made the entry with sources