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{{use dmy dates|date=March 2020}}
{{Infobox company
| name = ExlService Holdings, Inc.
| logo = File:EXL Logo RGB.jpg
| type = [[Public company|Public]]
| traded_as = {{NASDAQ|EXLS}} [[S&P 600]] component
| predecessor =
| successor =
| founder = [[Vikram Talwar]] [[Rohit Kapoor]]
| defunct =
| fate =
| area_serve =
| key_people = Garen Staglin, [[Chairman]] Rohit Kapoor, [[Chief Executive Officer|Vice Chairman & CEO]]
| genre =
| products =
| services = Business Process Management- Operations Management & Analytics
| revenue = {{unbulleted list|{{increase}} [[United States dollar|US$]]1.3 billion (2021)}}
| owner =
| num_employees =31,000+
| parent =
| divisions =
| subsid =
| footnotes =
| caption =
| foundation = April 1999
| location_city = [[New York City|New York]]
| location_country = [[United States]]
| location = 320 [[Park Avenue]]
| locations =
| homepage = [http://www.exlservice.com/ EXLService.com] 
}}

'''EXL Service''' is an American [[Multinational corporation|multinational]] [[professional services]] company mainly involved in the operations management and analytics. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.<ref>{{cite news|url=http://www.economist.com/node/3351503|title=The place to be|date=11 November 2004|work=[[Econ. (London)|The Economist]]|url-access=subscription }}</ref> The company is headquartered in [[New York City|New York]] and has more than 31,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.<ref name=":2">{{Cite news|url=http://www.nearshoreamericas.com/exl-teams-carvajal-expands-latin-america/|title=EXL Teams up With Carvajal and Expands into Latin America|last=Ammachchi|first=Narayan|date=4 August 2014|work=Nearshore Americas|access-date=2017-01-01}}</ref><ref name="Winkler2009">{{cite book|url=https://books.google.com/books?id=-ddYh0x-0vAC&pg=PA131|title=Services Offshoring and Its Impact on the Labor Market: Theoretical Insights, Empirical Evidence, and Economic Policy Recommendations for Germany|first=Deborah|publisher=Physica-Verlag (Springer)|year=2009|isbn=978-3-7908-2198-7|location=Stuttgart, Germany|page=131|oclc=310400925|via=Google Books|author=Winkler}}</ref><ref>{{Cite web|url=https://www.exlservice.com/about-exl|title=About EXL}}</ref>

EXL was co-founded in 1999 by [[Vikram Talwar]] and Rohit Kapoor.<ref>{{cite news|url=https://globenewswire.com/news-release/2013/12/18/597932/10061954/en/Vikram-Talwar-to-Retire-From-EXL-Board-of-Directors.html|title=Vikram Talwar to Retire From EXL Board of Directors|date=18 December 2013|url-access=subscription }}</ref>

After formation in 1999, Vikram Talwar served as [[chief executive officer]] (CEO) and [[vice-chairman]].<ref name=":5">{{Cite book|url=https://books.google.com/books?id=s66itSscKm0C|title=Plunkett's Outsourcing & Offshoring Industry Almanac 2008|publisher=Plunkett Research, Ltd.|year=2007|isbn=9781593920883|editor-last=Plunkett|editor-first=Jack W.|location=Houston, Texas|at=EXL Service Holdings Inc|oclc=953538961|via=Google Books}}</ref><ref name=":1" /> Currently, Rohit Kapoor is serving as the company's CEO and Vice-Chairman.<ref name=":0">{{Cite news|url=http://economictimes.indiatimes.com/tech/ites/exl-services-eyeing-us-healthcare-acquisitions/articleshow/23478816.cms|title=EXL services eyeing US healthcare acquisitions|last=Shivapriya|first=N|date=4 October 2013|work=[[Econ. Times|The Economic Times]]|access-date=2017-01-01}}</ref> Previously, Kapoor had held the position of [[President (corporate title)|president]] in the company.<ref name=":5" /><ref name=":4">{{Cite news|url=http://www.business-standard.com/article/technology/exl-service-acquires-kpo-firm-inductis-106071001020_1.html|title=EXL Service acquires KPO firm Inductis|last=Agarwal|first=Sapna|date=10 July 2006|work=[[Bus. Stand.|Business Standard]]|access-date=2017-01-01}}</ref>

In August 2001, [[Conseco]] acquired EXL and operated it as a [[wholly owned subsidiary]]. In 2002, [[Oak Hill Capital Partners]] and FTVentures acquired the company from Conseco.<ref name=":1" /> The company's stock started trading on the [[NASDAQ]] exchange on October 20, 2006 under the symbol EXLS.<ref name=":1">{{Cite news|url=http://www.marketwatch.com/story/outsourcing-firm-exl-service-rallies-in-debut|title=EXL Service rallies more than 20% in debut|last=Gelsi|first=Steve|date=20 October 2006|work=MarketWatch|department=IPO Report|access-date=2017-01-01}}</ref>

Shortly before EXL's debut on NASDAQ, it started down the path of growth through acquisitions with the purchase of the peer company Inductis.<ref name=":4" /> This acquisition was aimed at diversifying the revenue stream for EXL; prior to acquisition, 90% of EXL's revenues were from business process outsourcing (BPO), while after, BPO accounted for 70% with the balance in research and analytics and advisory services.<ref name=":4" />

In 2011, EXL expanded their delivery footprint in Eastern Europe and South East Asia through acquisition of [[Outsource Partners International|OPI]].<ref name=":3">{{Cite web|url=http://www.everestgrp.com/2011-05-exl-service-acquires-opi-the-hunted-becoming-the-hunters-sherpas-in-blue-shirts-4754.html/|title=EXL Service Acquires OPI|last=Menon|first=Abhishek|date=3 May 2011|publisher=Everest Group|access-date=2017-01-01}}</ref>

In 2013, in reaction to the establishment of the [[Patient Protection and Affordable Care Act|Affordable Care Act]] and its mandate that all Americans acquire health insurance, EXL was reported to have planned a major run of acquisitions in the United States [[healthcare industry]].<ref name=":0" /> At the time of this report in 2013, EXL drew ~10% of its revenues from the healthcare industry.<ref name=":0" />

In 2014, EXL expanded into Latin America through a strategic joint venture with CT&S through which EXL's technology experience would be combined with CT&S's local knowledge and brand image.<ref name=":2" /> This joint venture also supported the growing customer base of EXL for Spanish-language services.<ref name=":2" />

== Fact Sheet ==

{| class="wikitable"
!Year
!Revenue
{{Small|(million $)}}
!Employees
|-
|2003
|9 (est)<ref name=":1" />
|
|-
|2005
|27.7<ref name=":1" />
|
|-
|2006
|
|5,500<ref>{{Cite web|url=http://www.dqindia.com/rank-13-exl-service-growth-gaps/|title=Rank 13 – EXL Service: Growth Gaps|last=DQI Bureau|date=20 November 2006|publisher=Dataquest|access-date=2017-01-01}}</ref>
|-
|2007
|
|8,200<ref name=":5" />
|-
|2012
|443<ref name=":0" />
|20,000
|-
|2014
|525
|
|-
|2015
|628.5<ref>{{Cite web|url=https://www.exlservice.com/exl-reports-2015-fourth-quarter-and-full-year-results/|title=EXL Reports 2015 Fourth Quarter and Full Year Results|date=23 February 2016|publisher=exlservice|access-date=2017-01-01}}</ref>
|
|-
|2016
|686.0<ref>{{Cite web|url=https://www.exlservice.com/exl-reports-2016-fourth-quarter-full-year-results/|title=EXL Reports 2016 Fourth Quarter and Full Year Results|date=28 February 2017|publisher=exlservice|access-date=2017-01-01}}</ref>
|25,000
|-
|2017
|762.3<ref>{{Cite web|url=https://ir.exlservice.com/news-releases/news-release-details/exl-reports-2017-fourth-quarter-and-full-year-results|title=EXL Reports 2017 Fourth Quarter and Full Year Results|date=27 February 2018|publisher=exlservice|access-date=2017-01-01}}</ref>
|28,000
|-
|2018
|883.1<ref>{{Cite web|url=https://www.exlservice.com/News/exl-reports-2018-fourth-quarter-and-full-year-results|title=EXL Reports 2018 Fourth Quarter and Full Year Results|date=28 February 2019|publisher=exlservice|access-date=2017-01-01}}</ref>
|>29,000
|-
|2019
|991.3<ref>{{Cite web|url=https://www.exlservice.com/News/exl-reports-2019-fourth-quarter-and-full-year-results|title=EXL Reports 2019 Fourth Quarter and Full Year Results|date=27 February 2020|publisher=exlservice|access-date=2017-01-01}}</ref>
|>31,000
|}

===Acquisition History===
{{More citations needed
|section| date = April 2009
}}

==== 2015 ====
EXL acquired RPM Direct LLC and RPM Data Solutions, LLC (collectively, "RPM") on 23 March 2015. RPM specializes in analyzing large consumer-data sets to segment populations, predict response rates, forecast customer lifetime value, design and execute targeted, multi-channel marketing campaigns, especially in areas of healthcare and insurance.<ref>{{cite news|url=http://articles.economictimes.indiatimes.com/2015-02-26/news/59541655_1_46-6-crore-163-5-crore-exl-service|title=EXL service to buy analytics company RPM Direct for Rs 460 crore|last=|date=26 February 2015|work=[[Econ. Times|The Economic Times]]|accessdate=2015-09-01}}</ref> The purchase was made in $47 million cash plus contingent cash consideration of up to $23 million and about 122,131 shares of restricted stock.<ref name="ExlService Holdings, Inc.">{{cite press release|title=EXL Completes Acquisition of Analytics Firm RPM Direct|date=23 March 2015|publisher=EXL|url=http://ir.exlservice.com/releasedetail.cfm?releaseid=902764|accessdate=2015-09-01}}</ref>

==== 2014 ====
In July, EXL purchased the business process consultancy Blue Slate Solutions, which specialized in "optimizing business processes in the Healthcare industry".<ref name=":2" />

In August, EXL acquired a [[majority stake]] (51%) in the business process outsourcing unit of [[Carvajal Technologia y Servicios]] (CT&S), thereby establishing a joint-venture between the two companies which would directly provide services to clients in Latin America as well as oversee global delivery of EXL's Spanish-language services.<ref name=":2" />

==== 2012 ====
In October, EXL acquired Landacorp, a provider of healthcare solutions and technology.<ref>{{cite press release|title=Exl Acquires Landacorp To Provide A Comprehensive Suite Of Operations, Analytics And Technology Solutions For The Healthcare Industry|date=15 October 2012|publisher=[[Landacorp]]|url=http://www.landacorp.com/news-and-events/press-releases/2012/exl-acquires-landacorp-to-provide-a-comprehensive-suite-of-operations-analytics-and-technology-solutions-for-the-healthcare-industry|archive-url=https://web.archive.org/web/20130309205154/http://www.landacorp.com/news-and-events/press-releases/2012/exl-acquires-landacorp-to-provide-a-comprehensive-suite-of-operations-analytics-and-technology-solutions-for-the-healthcare-industry|archive-date=2013-03-09|accessdate=2012-10-19|url-status=dead}}</ref>

==== 2011 ====
In May, EXL had entered into a definitive agreement to acquire [[Outsource Partners International]] for US$90 million,<ref name=":0" /> one of the last standing [[pure play]] Finance & Accounting Outsourcing (FAO) service providers.<ref name=":3" /> Despite the reduction in pure play FAO service providers, at the time there were over 20 companies providing FAO services as part of their portfolio.<ref name=":3" />

==== 2010 and before ====
In July 2006, EXL acquired Inductis for $20 million.<ref name=":4" /> Inductis and EXL both had expertise and services in the same areas, were similarly structured, and were headquartered in the United States with services delivered primarily out of India.<ref name=":4" />

==Locations==

EXL has offices in US, UK (London), India, Philippines, Czech Republic, Romania, Bulgaria, Colombia, Australia and South Africa.<ref>{{Cite web|url=https://www.exlservice.com/locations|title=Locations|last=|date=|publisher=EXL}}</ref>

== Competition ==

Around 2006, EXL's primary competitors were [[Genpact]], [[IBM]] and [[Accenture]].<ref name=":4" />

{{As of|2013}}, EXL was one of the three companies offering business process outsourcing services and listed on stock exchanges in the United States, the other two being [[Genpact]] and [[WNS Global Services]].<ref name=":0" /> WNS started trading in the United States in July 2006, three months before EXL joined the NASDAQ exchange.<ref name=":1" />

==See also==
* [[Outsourcing]]

== References ==
{{reflist|33em}}

{{DEFAULTSORT:Exl}}
[[Category:Technology companies established in 1999]]
[[Category:Publicly traded companies based in New York City]]
[[Category:Analytics companies]]
[[Category:Companies listed on the Nasdaq]]
[[Category:2006 initial public offerings]]
[[Category:1999 establishments in New York (state)]]

EXL Service - Revision history

Estella97P: expanded content

>Wbm1058: WP:OVERLINK – a solution is a special type of homogeneous mixture composed of two or more substances.