NickiStpierre68: Started A Details

2025-11-07T05:19:10Z

Started A Details

New page

{{short description|Health helpline by Karnataka Government}}
{{Use Indian English|date=March 2019}}
{{Use dmy dates|date=March 2019}}
{{Infobox project
| country = India
| logo =
| ministry = [[Ministry of Health and Family Welfare]]
| key_people =[[U. T. Khader]]<ref name="auto">{{Cite web|url=https://enarada.com/helpline-104-launched-for-medical-consultation/|title=Helpline '104' launched for medical consultation|date=20 June 2013|accessdate=18 March 2019|website=enarada.com}}</ref><ref>{{Cite web|url=https://www.deccanherald.com/content/339893/helpline-104-launched-medical-consultation.html|title=Helpline '104' launched for medical consultation|date=20 June 2013|website=Deccan Herald|accessdate=18 March 2019}}</ref>
| launched = {{Start date and age|2013|6|30|df=y}}<ref>{{Cite web|url=https://www.jagranjosh.com/current-affairs/karnataka-launched-health-information-help-line-service-arogya-vani-1372663914-1|title=Karnataka launched Health information Help Line Service Arogya Vani|date=1 July 2013|website=Jagranjosh.com|accessdate=18 March 2019}}</ref>
| launch_place = IT Park, [[Hubli]], [[Karnataka]].<ref name="auto"/>
| website =
| current_status = Active
}}

'''Arogyavani''' is an initiative first conceptualized and implemented by the [[Government of Karnataka]]. It is a toll-free health helpline number ('''Dial to 104''') functioning 24/7 hrs for the convenience of general public.<ref>{{Cite web|url=https://www.thehindu.com/news/national/karnataka/glitches-disrupt-104-arogyavani-services/article19898351.ece|title=Glitches disrupt 104 Arogyavani services|first=Afshan|last=Yasmeen|date=21 October 2017|accessdate=18 March 2019|work=The Hindu}}</ref><ref>{{Cite news|url=https://timesofindia.indiatimes.com/city/bengaluru/Health-helpline-receives-over-80000-calls/articleshow/21917030.cms|title=Health helpline receives over 80,000 calls|website=The Times of India|date=19 August 2013 |accessdate=18 March 2019}}</ref> Arogyavani Health Information Helpline provides medical advice, health related schemes launched by various governments, and health counseling services.<ref>{{Cite web|url=https://www.indiainfoline.com/article-print/news-business/phone-doctor-104-arogyavani-crosses-1-million-customer-calls-in-karnataka-114121700035_1.html|title = Phone Doctor 104 Arogyavani crosses 1 million customer calls in Karnataka}}</ref>
[[File:Launch of 104 Health Helpline Number.jpg|thumb|right|300px|A still from the launch event of 104 Health Helpline Number in the state of Odisha.]]

== Presence in other States of India ==
After its success in [[Karnataka]] in agreement with Piramal Swasthya, the [[Government of Punjab, India|Government of Punjab]] started a 104 medical helpline call centre by entering into an agreement with Ziqitza Healthcare Limited from June 2014. In the state of [[Punjab]], the services under the Arogyavani initiative are available in three languages namely [[Punjabi language|Punjabi]], [[Hindi]] and English.<ref>{{Cite web|url=http://pbhealth.gov.in/Note%20104.pdf|title=Medical Helpline:104|accessdate=22 January 2020|work=Department of Health and Family Welfare, Government of Punjab|archive-date=14 January 2020|archive-url=https://web.archive.org/web/20200114031907/http://www.pbhealth.gov.in/Note%20104.pdf|url-status=dead}}</ref> In its first year, the 104 medical helpline served for 47,476 people in the state of Punjab.<ref>{{Cite news|url=https://www.dailypioneer.com/2015/state-editions/104-medical-helpline-served-47476-people-in-its-first-year.html|title=104 medical helpline served 47,476 people in its first year|date=11 July 2015|accessdate=22 January 2020|work=The Pioneer}}</ref>

In the state of Odisha and Chhattisgarh, Ziqitza Healthcare Limited operates 104 health helpline number through tender processing under Public Private Partnership (PPP) with [[National Health Mission]] (NHM).<ref>{{Cite web|url=https://www.zhl.org.in/services/helplines|title=Dial 104 Health Helpline|accessdate=23 January 2020|work=www.zhl.org.in}}</ref> The other states where 104 non-emergency medical helpline number is active are [[Assam]], [[Chhattisgarh]], [[Jharkhand]], [[Gujarat]], [[Rajasthan]], [[Tamil Nadu]], [[Telangana]], and [[Madhya Pradesh]].<ref>{{Cite web|url=http://aasra.info/helpline.html|title=HELPLINE NUMBERS|accessdate=22 January 2020|work=www.aasra.info}}</ref>

== Objective ==
The main objective of the "104" medical helpline telephone number is to provide medical information and advice on health related services to the members of the general public who call seeking answers and/or resolution for health-related areas. Services:
* Information directory for tracking health service providers/ institutions, diagnostic services, hospitals, etc.
* Complaint registration about persons/ institutions relating to deficiency of service, negligence, corruption, etc., in government healthcare institutions.
* Advice on long term medical conditions like diabetes, heart trouble, etc.
* Response to health scares and other localized epidemics.
* Counselling and advice (stress, depression, anxiety, post-trauma recovery, HIV, AIDS, RTI, STI, etc.)
* Health and symptoms checker (initial assessment, flu advice, pregnancy related information, etc.)
* First aid information and advice.
* Any other health related service/ issues.<ref>{{Cite web|url=http://pbhealth.gov.in/Note%20104.pdf|title=Medical Helpline:104|accessdate=22 January 2020|work=Department of Health and Family Welfare, Government of Punjab|archive-date=14 January 2020|archive-url=https://web.archive.org/web/20200114031907/http://www.pbhealth.gov.in/Note%20104.pdf|url-status=dead}}</ref>

== References ==
{{reflist}}

[[Category:Government of Karnataka]]
[[Category:Telephone numbers]]
[[Category:Three-digit telephone numbers]]

Arogyavani - Revision history

NickiStpierre68: Started A Details